Question 1

What is SuperJobs?

Accepted Answer

SuperJobs Portal is an initiative by UCAN Technologies Sdn Bhd, built to connect job seekers and companies through a smarter, simpler job experience. We make job discovery accessible, fast, and meaningful for every job seeker in Malaysia.

Question 2

Who is SuperJobs built for?

Accepted Answer

We focus on early- to mid-career talent: from university graduates and bootcamp learners to professionals seeking growth, career switches, or hybrid-friendly opportunities. Our employers range from VC-backed startups to modern enterprises that value rising talent and diverse experience.

Question 3

How are opportunities vetted?

Accepted Answer

Every job listing goes through a thorough multi-step review to verify company legitimacy, role accuracy, fair compensation, and commitment to employee growth, so you can confidently explore opportunities across all career levels.

Question 4

How often is the platform updated?

Accepted Answer

New job postings drop weekly. We rotate spotlight roles daily, refresh editorial guides monthly, and run automated checks to retire expired postings so your feed stays relevant.

Question 5

How do I search for companies or jobs?

Accepted Answer

Use the homepage search with keywords, location dropdown, and field/industry filters. Search results automatically route you to /companies for company-related searches or /jobs for job-related searches.

Question 6

How do I create a SuperJobs account?

Accepted Answer

Click 'Sign Up' on the homepage and follow the prompts to create your account using your email. You can then complete your profile to start applying for jobs.

Question 7

Can I use my social accounts to sign up?

Accepted Answer

Currently, you can sign up using your email and Google. Once registered, you can complete your profile to start applying for jobs.

Question 8

Can I have multiple accounts with the same email?

Accepted Answer

No. Each email can only be used for one account to ensure a secure and consistent experience across the platform.

Question 9

How does the application process work?

Accepted Answer

Click 'Easy Apply' on any job listing, complete the required fields including your CV, and submit. You can track the status of your application from your dashboard.

Question 10

Can I track my applications?

Accepted Answer

Yes. All submitted applications appear in your dashboard, showing the status at each stage so you always know what's next.

Question 11

Can I save jobs to apply later?

Accepted Answer

Yes. Use the 'Bookmark' feature to save jobs for later and quickly access them from your dashboard.

Question 12

Can I upload multiple CVs or resumes?

Accepted Answer

Yes, you can upload more than one CV per account. You can update or remove it anytime from your profile settings.

Question 13

Can I edit my SuperJobs profile after signing up?

Accepted Answer

Yes. You can update your personal details, education, experience, and skills anytime from your profile page.

Question 14

Is my profile visible to all employers?

Accepted Answer

Employers can only view your profile after you apply or if they have access to unlocked candidate profiles. Your data is never publicly exposed.

Question 15

Can I apply to internships and full-time roles on the same account?

Accepted Answer

Absolutely. Your SuperJobs account supports all job types—full-time, part-time, contract, internship, and casual roles.

Question 16

Are there career resources or learning guides?

Accepted Answer

Yes. We provide curated career guides, skill-building tips, and industry insights to help you grow and succeed in your career.

Question 17

How is my personal information protected?

Accepted Answer

All personal data is securely stored and encrypted. We never share your information with third parties without consent.

Question 18

Can I control which companies see my profile?

Accepted Answer

Yes. Your profile is only visible to employers after you apply or if they access unlocked candidate profiles, giving you full control over visibility.

Question 19

What should I do if I forget my password?

Accepted Answer

Click 'Forgot Password' on the login page to reset it. Follow the instructions sent to your registered email to regain access.

Question 20

How do I find internships that actually fit me?

Accepted Answer

Use the internships page filters for skills, location, work style, stipend range, and duration.

Question 21

How does the application flow work?

Accepted Answer

Tap a job opportunity, review the timeline, and hit Apply. You can submit your SuperJobs profile or attach a CV, and we track every stage so you always know what's next.

Question 22

Is the platform free for students?

Accepted Answer

Absolutely. Student access, application tracking, and bookmarking are all free. We keep the lights on through employer partnerships and premium branding slots.

Question 23

What's the best way to stand out?

Accepted Answer

Upload your latest projects, link socials, and keep your profile completion above 90%. Recruiters love interns who describe their wins using metrics, so add impact notes to each experience.

Question 24

How do I apply for an internship?

Accepted Answer

Click Easy Apply on any internship listing. You'll need to sign up or sign in first. The application form will auto-fill the details from your profile. Complete the form with your university, major, year of study, preferred field, CV (required), and optional cover letter.

Question 25

What information is required in the application form?

Accepted Answer

Required fields include: Full Name, Email, University, Major, Year of Study, Preferred Field, and CV Upload. A Cover Letter is optional. All data is securely stored.

Question 26

Can I edit my application after submitting?

Accepted Answer

Once submitted, applications are sent to employers. You can track your applications in 'My Activity' under 'My Applications'. Contact support if you need to make changes to a submitted application.

Question 27

How do I manage my user profile?

Accepted Answer

Go to 'My Account' → 'Profile' (/user-profile). You can edit your profile header, add career history, education, licenses & certifications, skills, languages, upload resumes, and set job preferences.

Question 28

What is profile strength and how is it calculated?

Accepted Answer

Profile Strength is a percentage indicator showing how complete your profile is. It motivates you to fully flesh out your information including career history, education, skills, languages, and job preferences. A higher percentage makes your profile more attractive to employers.

Question 29

How do I save internships for later?

Accepted Answer

Click the bookmark icon on any internship card to save it. All bookmarked internships appear in 'My Activity' → 'Saved Jobs' tab. You can access them anytime from your account menu.

Question 30

Where can I see my application status?

Accepted Answer

Go to 'My Account' → 'My Activity' → 'My Applications' tab. You'll see all your applications listed by internship role and company name, with their current status.

Question 31

How do I list my company on SuperEmployer?

Accepted Answer

Claim or register an employer profile and verify your domain. Once approved, you can publish roles, manage applicants, and sync updates from your ATS.

Question 32

Who can access SuperEmployer?

Accepted Answer

Only verified companies with approved registrations or claims can access the full SuperEmployer dashboard. Unverified users cannot manage jobs or view applicant information.

Question 33

How long does company approval take?

Accepted Answer

After submitting your registration or claim, admin approval typically takes up to 48 hours. You'll receive notification once your account is approved.

Question 34

Where are applicant files stored?

Accepted Answer

All applicant files, including resumes and other documents, are securely stored and managed within our platform. Employers can download files directly from their dashboard once authenticated.

Question 35

How do I register my company on SuperEmployer?

Accepted Answer

Click Employer Site in the navbar, then Register a Company. Fill in your personal information, company information, verification details and how you heard about us. After registration, wait for approval to access the full Company Profile menu.

Question 36

What is the difference between 'Register Your Company' and 'Claim Your Company'?

Accepted Answer

If your company already exists in our system, use Claim Your Company and verify your account. If your company is new, use Register Your Company and enter the company name manually.

Question 37

How do I post a new job?

Accepted Answer

Sign in to SuperEmployer, go to Manage Job, then Post a New Job. Fill in the job title, company name, industry, employment type, work setting, required skills, years of experience, salary range, compensation types, required languages, work location, job description, requirements, summary, and benefits. You can save the job as a draft or publish it immediately.

Question 38

Can I post internships, part-time, and full-time jobs?

Accepted Answer

Yes, you can post internships, part-time, and full-time jobs.

Question 39

What are the job statuses (Active, Expired, Pending, Draft)?

Accepted Answer

Active: Currently live and accepting applications. Expired: Marked as filled or expired by employer. Pending: Waiting for verification or payment approval. Draft: Saved but not yet published. Manage all statuses in 'Manage Job' → 'Jobs Status' tab.

Question 40

How does 'Candidate Search' work?

Accepted Answer

This is a coming soon feature for verified companies to search and manage candidate profiles.

Question 41

What are credits and how do I get them?

Accepted Answer

This feature is coming soon.

Question 42

How do I manage my company profile page?

Accepted Answer

Go to 'Company Page' in SuperEmployer. Edit your company logo, location, upload gallery images, update company description (About Us, What We Do, Company Culture), add business information (SSM No., GST No., website, social media links), and manage contact settings.

Question 43

Can I customize my company's benefits display?

Accepted Answer

When posting a job, you can add benefits under categories (25 options, such as Money & Compensation, Health & Insurance, Work-Life Balance, etc.). Each benefit includes a title and description and is automatically formatted for display on your company page.

Question 44

Which sign-in options are available?

Accepted Answer

You can log in with email + password or continue with Google. Both flows support multi-session sync, so switching between mobile and desktop is seamless.

Question 45

I'm stuck on the login screen. How can I get help?

Accepted Answer

Double-check that your email is verified, then hit "Forgot password" for a reset link. If you use Google, make sure pop-ups aren't blocked.

Question 46

My CV upload failed. What should I try?

Accepted Answer

Ensure the file is under 10MB, in PDF or DOCX format, and named without special characters. Just retry and the resumable uploader will pick up where it left off.

Question 47

How does SuperJobs protect my data?

Accepted Answer

We use encrypted transport, role-based access inside our team, and automatic log redaction for personal info. You can delete your account anytime, and we only share data with employers you explicitly apply to.

Question 48

How do I change my email address?

Accepted Answer

Go to 'My Account' → 'Settings'. Click 'Edit Email' to update your email address. The new email will automatically sync to all future applications. You'll need to verify the new email address.

Question 49

How do I delete my account?

Accepted Answer

Go to 'My Account' → 'Settings' → 'Delete Account'. This will permanently remove your authentication and all associated data from our system, including applications, saved jobs, and profile information. This action cannot be undone.

Question 50

How do I sign out?

Accepted Answer

Click 'My Account', then select 'Sign Out' from the dropdown menu. This will log you out of your current session.

Question 51

What file formats are supported for CV and cover letter uploads?

Accepted Answer

CV uploads accept PDF and DOCX formats. Files must be under 10MB and named without special characters. The same applies to optional cover letter uploads. Files are securely stored in DigitalOcean Spaces.

Question 52

How do I manage multiple resumes?

Accepted Answer

In the user profile, go to 'Resumes' section. Drag or upload a new file. You can also download or delete any resume. Each resume shows upload date and file type.

Question 53

What happens if I forget my password?

Accepted Answer

On the login screen, click 'Forgot password' to receive a reset link via email. Follow the instructions to set a new password. If you use Google sign-in, ensure pop-ups aren't blocked in your browser.

Question 54

Can I use the same account for both student and employer features?

Accepted Answer

No. Employee accounts (SuperJobs) and employer accounts (SuperEmployer) are separate. You'll need to register separately for each. Use your personal email for SuperJobs and your company email for SuperEmployer.

Question 55

How do I filter companies by industry or location?

Accepted Answer

On the company listings page, use the filter options: Company Name, Industry, and Location. Active filters are displayed as tags that you can remove individually. Results update in real-time with live counts.

Question 56

What information is shown on company detail pages?

Accepted Answer

Company detail pages show: Company name, logo, industry, location, description (About Us, What We Do, Company Culture), gallery images, benefits, active internship roles, and company information (SSM No., GST No., website, social media links).

Question 57

How are job roles formatted and displayed?

Accepted Answer

Each job listing shows the role title, company name, a short summary, required skills, location, and salary. Listings link to a detailed job page where candidates can view all information about the position.

Question 58

What are the available work types and settings?

Accepted Answer

Work types: Full-time, Part-time, Contract, Internship, Casual. Work settings: Fully Remote, Hybrid, On-Site. You can set preferences in your profile and filter jobs by these options.

Question 59

How do I set my job preferences?

Accepted Answer

In the user profile, scroll to 'Job Preference Sections'. Set your availability, preferred work types, preferred locations, and salary expectation.

Help Center & Support | SuperJobs