Agent Servicing Representative – Chubb
Role Summary
The Agent Servicing Representative is responsible for supporting agents in fulfilling their Continuing Professional Development (CPD) requirements. This role involves providing essential information, reminders, and guidance to ensure agents are well-informed and compliant.
Job Description
In this position, you will engage with agents daily, assisting them in navigating the necessary portals to meet their CPD obligations. You will work in a collaborative environment, ensuring agents receive timely support and resources to enhance their professional growth.
Key Responsibilities:
- Support agents by providing information regarding CPD requirements.
- Remind agents of upcoming deadlines and necessary actions.
- Guide agents in utilizing relevant portals effectively.
- Monitor agent compliance with CPD standards.
- Assist in the development of training materials for agents.
- Provide feedback to management on agent needs and challenges.
- Collaborate with other departments to streamline processes.
Job Requirements
Bachelor's degree in a relevant field.
Experience in customer service or support roles.
Familiarity with CPD requirements in the insurance industry.
Strong communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
Quick Info
Company
Chubb
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Attention To Detail
Team Collaboration
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