Application Support Engineer – Chubb
Role Summary
The Application Support Engineer is responsible for ensuring the smooth operation and support of business applications. This role involves collaborating with cross-functional teams to address technical issues and enhance application functionality.
Job Description
In this position, you will engage in day-to-day support activities, troubleshooting application issues, and implementing solutions to improve user experience. You will work in a dynamic environment that values collaboration and effective communication across various teams.
Key Responsibilities:
- Provide technical support for business applications and resolve user issues.
- Collaborate with cross-organizational teams to enhance application functionality.
- Implement and manage incident, problem, and change management processes.
- Analyze application performance and identify areas for improvement.
- Conduct regular system checks and maintenance to ensure optimal performance.
- Document technical processes and user guides for reference.
- Assist in the training of users on application features and best practices.
Job Requirements
Bachelor degree in Computer Science, Information Technology, Computer/Software Engineering or relevant courses.
Minimum 2 years of experience in IT business application support.
Strong understanding of SDLC and/or Agile software development methodologies.
Proficient in ITIL best practices for service management.
Excellent communication and interpersonal skills.
Strong analytical thinking and problem-solving abilities.
Quick Info
Company
Chubb
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Application Support
Incident Management
Problem Management
Change Management
Analytical Thinking
Customer Service
Communication
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