Application Support Engineer – Chubb

Bachelor degree in Computer Science, Information Technology, Computer / Software Engineering or relevant courses.

At min 2 years of experience in IT business application support and operation background.

Understand and practice SDLC and/or Agile software development.

Fluent in-service management ITIL best practices in day-to-day routine, incident management, problem management, change management, etc.

Excellent communication and interpersonal skills, and able to work well with cross-organizational teams.

Excellent in analytical thinking, problem solving and negotiation skill.

Excellent knowledge in handling business applications technicality and functionality.

Excellent in customer service (customer focused) with a consultative style of communication when addressing issues and solutions.

High capability to handle business / customer complaints and queries effectively.

Good in technical capabilities in understanding application software architecture, development, support and operation.

Highly motivated, results-driven, and able to multi-task.

Experience in engaging with internal and external stakeholders on defining business requirements.

Flexible and committed. As when required during critical incident or event to work beyond office hours/ different time zone.

Well-versed with any ticketing system and monitoring system.

Good technical background on Java, .Net and any other software / programming languages.

Good knowledge and skill in database such as Cosmos DB, MSSQL, MySQL, Oracle, etc.

Good knowledge in API, webservices and other integrations technologies.

Advanced and depth knowledge in SQL Query / PLSQL

Understand either practice or adopting Agile methodology and understand of Scrum methodology.

Some understand and adopting cloud computing (Azure) / solutioning.