Assistant Manager - Dispute Resolution (Fraud Department) at AEON Credit Service (M) Bhd - Kuala Lumpur
Role Summary
This role is essential in ensuring effective resolution of customer disputes and compliance with regulatory guidelines. The Assistant Manager will lead investigations into fraudulent transactions and enhance operational processes.
Job Description
The Assistant Manager in the Dispute Resolution team is responsible for addressing customer disputes and managing cases related to the Ombudsman Financial Service (OFS). This role involves ensuring timely reporting to Bank Negara Malaysia (BNM) and card brands, as well as maintaining proper documentation to support disputed transactions. The position requires a proactive approach to resolving disputes and customer complaints within stipulated timelines while maximizing recoveries through chargeback and compliance processes.
Related searches
Job Requirements
Bachelor’s Degree or Advanced Diploma in Finance, Business, or a related field.
Minimum 8 years of experience in financial institutions, with at least 5 years specializing in card issuing fraud and dispute management.
Proficient in credit card operations, fraud prevention strategies, chargeback, and recovery processes.
Knowledgeable in regulatory guidelines from BNM, Mastercard, and Visa.
Familiar with OFS case preparation and handling.
Proven track record in leading investigations and managing dispute resolutions.
Demonstrated leadership ability with excellent interpersonal and team management skills.
Strong analytical, investigative, and problem-solving skills.
Assistant Manager - Dispute Resolution (Fraud Department) - Frequently Asked Questions
What is the salary for a Assistant Manager - Dispute Resolution (Fraud Department) at AEON Credit Service (M) Bhd in Kuala Lumpur?
AEON Credit Service (M) Bhd lists this Assistant Manager - Dispute Resolution (Fraud Department) role at RM5,500–RM8,000 per month.
Where is this Assistant Manager - Dispute Resolution (Fraud Department) job located?
This Assistant Manager - Dispute Resolution (Fraud Department) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Assistant Manager - Dispute Resolution (Fraud Department) role?
AEON Credit Service (M) Bhd is looking for Bachelor’s Degree or Advanced Diploma in Finance, Business, or a related field.; Minimum 8 years of experience in financial institutions, with at least 5 years specializing in card issuing fraud and dispute management.; Proficient in credit card operations, fraud prevention strategies, chargeback, and recovery processes..
How do I apply for this Assistant Manager - Dispute Resolution (Fraud Department) job at AEON Credit Service (M) Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Quick Info
Company
AEON Credit Service (M) Bhd
Location
Kuala Lumpur
Salary
MYR 5500 - 8000
Skills Required
7 skills
Click to submit your application
Required Skills
Assistant Manager - Dispute Resolution (Fraud Department) Salary at AEON Credit Service (M) Bhd
AEON Credit Service (M) Bhd lists this Assistant Manager - Dispute Resolution (Fraud Department) role at RM5,500–RM8,000 per month.
How to Apply for This Assistant Manager - Dispute Resolution (Fraud Department) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions AEON Credit Service (M) Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
More Jobs at AEON Credit Service (M) Bhd
Other roles currently open at AEON Credit Service (M) Bhd.
Explore More Job Opportunities
Discover jobs by industry and location.
Similar Roles
Browse open vacancies for related job titles across Malaysia.
Career Resources
Salary benchmarks, application advice and employment rights for this field.
