Associate Customer Relationship Manager at Alliance Bank Malaysia Berhad - Kuala Lumpur

The Associate Customer Relationship Manager is responsible for managing sales and service for Private Banking customers. This role involves building and maintaining long-term profitable relationships while ensuring compliance with regulatory standards.

In this position, you will engage with Private Banking customers to address their banking transaction needs and resolve complaints efficiently. You will also identify sales opportunities and collaborate with various departments to enhance product offerings.

Key Responsibilities:

• Manage sales and service operations for Private Banking customers.
• Identify and pursue sales opportunities to expand the customer base.
• Grow existing customer relationships and cross-sell products.
• Collaborate with departments to obtain product updates and promote bundles.
• Maintain low attrition rates and actively market consumer products.
• Provide quality customer service to ensure service levels are met.
• Ensure adherence to risk and regulatory compliance guidelines.