Associate Customer Relationship Manager – Alliance Bank Malaysia Berhad
Role Summary
The Associate Customer Relationship Manager is responsible for managing sales and service for Private Banking customers. This role involves building and maintaining long-term profitable relationships while ensuring compliance with regulatory standards.
Job Description
In this position, you will engage with Private Banking customers to address their banking transaction needs and resolve complaints efficiently. You will also identify sales opportunities and collaborate with various departments to enhance product offerings.
Key Responsibilities:
- Manage sales and service operations for Private Banking customers.
- Identify and pursue sales opportunities to expand the customer base.
- Grow existing customer relationships and cross-sell products.
- Collaborate with departments to obtain product updates and promote bundles.
- Maintain low attrition rates and actively market consumer products.
- Provide quality customer service to ensure service levels are met.
- Ensure adherence to risk and regulatory compliance guidelines.
Job Requirements
Effective communication skills.
Ability to work as a team player.
Basic knowledge of banking and financial services.
Strong customer service orientation.
Understanding of regulatory and compliance requirements.
Capacity to manage sales and service operations.
Attention to detail and accuracy in work.
Quick Info
Company
Alliance Bank Malaysia Berhad
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Customer Relationship Management
Sales Strategy
Communication
Problem Solving
Regulatory Compliance
Team Collaboration
Attention To Detail
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