Associate Customer Relationship Manager – Alliance Bank Malaysia Berhad

This role is for an Associate Customer Relationship Manager responsible for assisting customers with their banking needs and identifying new sales opportunities. The position involves building and maintaining customer relationships and promoting financial products.

The role involves managing sales and service for Private Banking (PB) customers by attending to their various banking transaction needs and resolving complaints within specified turnaround times. It includes identifying and pursuing sales opportunities, expanding the customer base, growing existing relationships, and cross-selling products. The position requires collaboration with various departments to obtain comprehensive product updates and promote product bundles to increase the bank's revenue. This role also encompasses portfolio and relationship management by growing customer franchise, maintaining low attrition, and actively marketing consumer products. The candidate will build and maintain long-term profitable relationships by providing quality customer service and ensuring service levels are met. People management, risk, and regulatory compliance form additional key aspects of the position, emphasizing portfolio risk management, adherence to compliance guidelines, and maintaining professional business standards.