Automotive Customer Advisor at AutoDetailer Studio - Selangor

The Automotive Customer Advisor is responsible for providing exceptional customer service and support throughout the automotive service process. This role plays a crucial part in ensuring customer satisfaction and maintaining strong relationships with clients in a fast-paced automotive environment.

In this role, you will engage with customers, addressing their inquiries and assisting them with service bookings. You will work closely with the Operations Team to ensure a seamless service experience from vehicle drop-off to delivery.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Assist customers with service bookings and scheduling.
• Guide customers through the service process, ensuring clarity and understanding.
• Liaise with the Operations Team to track and update project status.
• Prepare quotations, invoices, and relevant service documents.
• Manage vehicle check-ins and recommend suitable services.
• Provide timely updates to customers regarding their vehicle status.
• Follow up post-service to ensure customer satisfaction and gather feedback.