Bilingual Japanese – Conectys Inc.
Role Summary
The Bilingual Japanese - English CSR is responsible for providing exceptional customer support through chat and email. This role plays a crucial part in enhancing customer satisfaction within a dynamic fintech environment.
Job Description
As a Bilingual Customer Support Representative, you will be the first point of contact for customers, assisting them through live chat and email in both Japanese and English. Your role involves delivering high-quality customer service, maintaining knowledge of platform products, and staying updated on market trends.
Key Responsibilities:
- Assist customers through live chat and email in both Japanese and English.
- Deliver high-quality customer service and support.
- Maintain knowledge of platform products and services.
- Stay updated on market trends and developments in the fintech industry.
- Analyze customer inquiries and provide effective solutions.
- Collaborate with team members to enhance daily operations.
- Document customer interactions and feedback for continuous improvement.
Job Requirements
Fluency in Japanese and English, both written and spoken.
Experience in customer support or related field.
Strong analytical and problem-solving skills.
Knowledge of cryptocurrency and financial markets.
Excellent communication and interpersonal skills.
Quick Info
Company
Conectys Inc.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Analytical Skills
Problem-Solving
Communication
Interpersonal Skills
Attention To Detail
Knowledge Of Cryptocurrency
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