Customer Experience Executive ( Logistics ) – Interocean Freight Services Sdn Bhd
Role Summary
The Customer Experience Executive is responsible for ensuring a seamless logistics experience for clients. This role involves coordinating various logistics operations and maintaining effective communication with clients and stakeholders.
Job Description
As a Customer Experience Executive in the logistics sector, you will engage in daily tasks that include arranging bookings, ensuring customs clearance, and coordinating delivery arrangements. Your proactive approach and attention to detail will be essential in enhancing service delivery and client satisfaction.
Key Responsibilities:
- Arrange and follow up on bookings to ensure timely logistics operations.
- Ensure seamless customs clearance for shipments.
- Coordinate delivery arrangements with various stakeholders.
- Maintain efficient communication with clients regarding their inquiries.
- Resolve issues related to shipments promptly.
- Contribute to a positive customer experience through effective service delivery.
- Collaborate with team members to enhance operational efficiency.
Job Requirements
Minimum SPM / Diploma / Degree
Strong communication skills in English and Bahasa Malaysia
Ability to work in a fast-paced environment
Proficient in Microsoft Office Suite
Detail-oriented with strong organizational skills
Customer-focused mindset
Ability to work independently and as part of a team
Quick Info
Company
Interocean Freight Services Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4000
Skills Required
7 skills
Click to submit your application
Required Skills
Logistics Coordination
Customer Service
Communication
Problem Solving
Microsoft Office
Attention To Detail
Team Collaboration
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