Customer Service Executive – OasisEye Specialists Sdn Bhd
Role Summary
The Customer Service Executive will manage patient interactions, coordinate appointments, and support clinic operations while ensuring confidentiality and compliance with policies, contributing to a positive patient experience and team efficiency.
Job Description
As a Customer Service Executive, you will greet and assist patients at the front desk and through various communication channels. Your role involves scheduling appointments, managing inquiries, coordinating patient flow, handling billing, and maintaining confidentiality. You will also provide administrative support, assist in compiling reports, and contribute to team efforts while ensuring a smooth clinic operation during peak hours.
Job Requirements
Proactive and willing to learn
Strong communication skills
Ability to manage appointments accurately
Experience in handling patient inquiries
Knowledge of billing and documentation processes
Capacity to work in a team environment
Ability to handle complaints professionally
Willingness to assist in marketing activities
Quick Info
Company
OasisEye Specialists Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Communication
Appointment Management
Patient Interaction
Billing
Teamwork
Complaint Handling
Marketing Support
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