Customer Service Executive at OasisEye Specialists Sdn Bhd - Kuala Lumpur

The Customer Service Executive is responsible for providing exceptional service to patients and ensuring smooth clinic operations. This role involves direct interaction with patients and requires effective communication and organizational skills to manage various administrative tasks.

As a Customer Service Executive, you will greet and assist patients at the front desk and through various communication channels. Your role involves scheduling appointments, managing inquiries, coordinating patient flow, handling billing, and maintaining confidentiality.

Key Responsibilities:

• Greet and assist patients at the front desk.
• Schedule appointments and manage patient inquiries.
• Coordinate patient flow to ensure efficient clinic operations.
• Handle billing and maintain accurate documentation.
• Provide administrative support to the clinic team.
• Compile reports and assist in marketing activities.
• Address and resolve patient complaints professionally.