Customer Service Executive at J&T Express (Malaysia) Sdn. Bhd. - Selangor
Role Summary
The Customer Service Executive will handle customer inquiries and complaints related to parcel delivery, ensuring efficient resolution of issues and maintaining excellent service standards.
Job Description
We are seeking a Customer Service Executive to manage customer inquiries and complaints regarding parcel delivery. This role involves investigating and following up on delayed, misrouted, damaged, or lost shipments while coordinating with Operations, Branches, and Sorting teams to resolve issues efficiently. The successful candidate will also maintain accurate records using the JMS System and Microsoft Excel, ensuring timely follow-up and delivering excellent customer service in accordance with company SOPs.
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Job Requirements
Minimum Diploma or equivalent qualification in Logistics, Supply Chain Management, Business Administration, Operations Management, or related field
Proficient in Microsoft Office, especially Excel and Word
Detail-oriented and responsible, capable of working independently
Strong communication, interpersonal, and problem-solving skills
Willing to work shifts, weekends, and public holidays as needed
Experience in logistics, warehouse operations, or quality control is an advantage
Customer Service Executive - Frequently Asked Questions
What is the salary for a Customer Service Executive at J&T EXPRESS (MALAYSIA) SDN. BHD. in Selangor?
J&T EXPRESS (MALAYSIA) SDN. BHD. lists this Customer Service Executive role at RM2,500–RM3,700 per month.
Where is this Customer Service Executive job located?
This Customer Service Executive position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Executive role?
J&T EXPRESS (MALAYSIA) SDN. BHD. is looking for Minimum Diploma or equivalent qualification in Logistics, Supply Chain Management, Business Administration, Operations Management, or related field; Proficient in Microsoft Office, especially Excel and Word; Detail-oriented and responsible, capable of working independently.
How do I apply for this Customer Service Executive job at J&T EXPRESS (MALAYSIA) SDN. BHD.?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Quick Info
Company
J&T EXPRESS (MALAYSIA) SDN. BHD.
Location
Selangor
Salary
MYR 2500 - 3700
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service Executive Salary at J&T EXPRESS (MALAYSIA) SDN. BHD.
J&T EXPRESS (MALAYSIA) SDN. BHD. lists this Customer Service Executive role at RM2,500–RM3,700 per month.
How to Apply for This Customer Service Executive Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions J&T EXPRESS (MALAYSIA) SDN. BHD. asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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