Customer Service Team Lead at Agensi Pekerjaan GMRecruitment Sdn Bhd - Greater Johor Bahru
Role Summary
The Customer Service Team Lead will oversee a team to ensure exceptional service delivery while managing guest communications and resolving issues. This role requires strong leadership and communication skills to enhance team performance and service standards.
Job Description
As a Customer Service Team Lead, you will be responsible for leading and supervising a small team to ensure high service quality and operational efficiency. You will monitor guest communications across various platforms, handle escalated complaints, and coordinate with internal teams to resolve guest issues effectively. Additionally, you will train and coach team members to enhance service quality and support emergency escalations when necessary.
Job Requirements
Diploma/Degree in Hospitality, Tourism, Business, Customer Service, or related field.
1–5 years of relevant experience in Customer Service, Hospitality, Hotel, Property Management, or Short-Term Rental Operations.
Leadership/supervisory experience is required for Team Lead level.
Strong communication, customer service, problem-solving, and multitasking skills.
Proficient in English, Mandarin, and Bahasa Malaysia.
Familiar with Airbnb, Booking.com, Agoda, WhatsApp Business, PMS, CRM, or OTA platforms is an advantage.
Able to work under pressure and provide after-hours support when required.
Customer Service Team Lead - Frequently Asked Questions
What is the salary for a Customer Service Team Lead at Agensi Pekerjaan GMRecruitment Sdn Bhd in Johor?
Agensi Pekerjaan GMRecruitment Sdn Bhd has not disclosed the salary for this role. Customer Service Team Lead positions in Johor typically pay RM2,300–RM2,300 per month, based on the 11 comparable vacancies currently listed on SuperJobs.
Where is this Customer Service Team Lead job located?
This Customer Service Team Lead position is based in Johor, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Team Lead role?
Agensi Pekerjaan GMRecruitment Sdn Bhd is looking for Diploma/Degree in Hospitality, Tourism, Business, Customer Service, or related field.; 1–5 years of relevant experience in Customer Service, Hospitality, Hotel, Property Management, or Short-Term Rental Operations.; Leadership/supervisory experience is required for Team Lead level..
How do I apply for this Customer Service Team Lead job at Agensi Pekerjaan GMRecruitment Sdn Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-07.
Quick Info
Company
Agensi Pekerjaan GMRecruitment Sdn Bhd
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Customer Service Team Lead Salary at Agensi Pekerjaan GMRecruitment Sdn Bhd
Agensi Pekerjaan GMRecruitment Sdn Bhd has not disclosed the salary for this role. Customer Service Team Lead positions in Johor typically pay RM2,300–RM2,300 per month, based on the 11 comparable vacancies currently listed on SuperJobs.
How to Apply for This Customer Service Team Lead Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Agensi Pekerjaan GMRecruitment Sdn Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-07, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
More Jobs at Agensi Pekerjaan GMRecruitment Sdn Bhd
Other roles currently open at Agensi Pekerjaan GMRecruitment Sdn Bhd.
Explore More Job Opportunities
Discover jobs by industry and location.
Explore by Industry
Browse opportunities across industries
Similar Roles
Browse open vacancies for related job titles across Malaysia.
Career Resources
Salary benchmarks, application advice and employment rights for this field.
