
The E-commerce Customer Sales Executive is responsible for managing customer inquiries and processing orders to ensure a seamless online shopping experience. This role plays a crucial part in driving sales and enhancing customer satisfaction through effective communication and problem-solving skills.
As an E-commerce Customer Sales Executive at Bykare Sdn Bhd, you will engage with customers daily, addressing their inquiries and facilitating their orders in a dynamic online environment. You will work closely with the marketing team to optimize sales strategies and improve customer interactions. *Key Responsibilities:* - Manage customer inquiries and provide timely responses. - Process customer orders efficiently and accurately. - Collaborate with the marketing team to drive sales initiatives. - Enhance customer satisfaction through effective communication. - Resolve customer issues promptly and professionally. - Maintain up-to-date knowledge of products and services. - Utilize CRM software to track customer interactions and feedback.
Proven experience in e-commerce sales or customer service.
Strong communication and interpersonal skills.
Familiarity with online retail platforms and tools.
Proficient in Microsoft Office Suite and CRM software.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.
Company
Bykare Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 2500 - 3500
Skills Required
7 skills
Click to submit your application
Customer Service
Sales
Communication
Problem-Solving
Microsoft Office
CRM Software
E-Commerce Platforms