IT Help Desk Technician – Qinetics Solutions Sdn Bhd
Role Summary
The IT Help Desk Technician provides essential support by troubleshooting technical issues, managing user accounts, and collaborating with IT staff to enhance service delivery, ensuring a seamless operational environment for end-users.
Job Description
As an IT Help Desk Technician, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring timely resolution of IT-related problems. You will assist in maintaining IT equipment, managing user accounts, and documenting support activities. Your role will involve collaborating with other IT staff to enhance service delivery and improve user experience. Additionally, you will participate in training sessions to educate users on best practices and new technologies, ensuring a smooth operational environment.
Job Requirements
Proven experience in IT support or help desk role
Strong knowledge of computer hardware and software
Familiarity with operating systems, particularly Windows and Mac
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Experience with ticketing systems and remote support tools
Relevant certifications (e.g., CompTIA A+, ITIL) are a plus
Quick Info
Company
Qinetics Solutions Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Support
Troubleshooting
Hardware
Software
Communication
Problem-Solving
Ticketing Systems
Remote Support
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