IT Help Desk Technician – Qinetics Solutions Sdn Bhd
Role Summary
The IT Help Desk Technician is responsible for providing technical support to end-users. This role plays a crucial part in ensuring the smooth operation of IT services and enhancing user experience through effective problem resolution.
Job Description
As an IT Help Desk Technician, you will engage in daily interactions with users to troubleshoot and resolve hardware and software issues. You will work in a collaborative environment with other IT staff to maintain IT equipment and improve service delivery.
Key Responsibilities:
- Provide technical support to end-users for hardware and software issues.
- Troubleshoot and resolve IT-related problems in a timely manner.
- Assist in maintaining IT equipment and managing user accounts.
- Document support activities and user interactions.
- Collaborate with IT staff to enhance service delivery.
- Participate in training sessions to educate users on best practices.
- Ensure a smooth operational environment by implementing new technologies.
Job Requirements
Proven experience in IT support or help desk role.
Strong knowledge of computer hardware and software.
Familiarity with operating systems, particularly Windows and Mac.
Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Excellent problem-solving and communication skills.
Quick Info
Company
Qinetics Solutions Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Communication
Problem-Solving
User Training
Documentation
Team Collaboration
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