JUNIOR MARKETING EXECUTIVE (E-COMMERCE) at Emerald Auto Parts - Wp Kuala Lumpur

The Junior Marketing Executive (E-Commerce) is responsible for processing and managing customer orders while handling returns and disputes on e-commerce platforms. This role requires attention to detail to ensure that every order is fulfilled accurately and on time, contributing to a positive shopping experience for customers.

In this role, you will engage in daily interactions with customers to resolve any issues that arise, ensuring a seamless e-commerce experience. You will work in a dynamic environment that emphasizes teamwork and effective communication.

Key Responsibilities:

• Process and manage customer orders efficiently.
• Handle returns and disputes on e-commerce platforms.
• Interact with customers to resolve issues promptly.
• Ensure accurate fulfillment of orders within set timelines.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes.
• Provide excellent customer service to enhance shopping experiences.