JUNIOR MARKETING EXECUTIVE (E – Emerald Auto Parts
Role Summary
The Junior Marketing Executive (E-Commerce) is responsible for processing and managing customer orders while handling returns and disputes on e-commerce platforms. This role requires attention to detail to ensure that every order is fulfilled accurately and on time, contributing to a positive shopping experience for customers.
Job Description
In this role, you will engage in daily interactions with customers to resolve any issues that arise, ensuring a seamless e-commerce experience. You will work in a dynamic environment that emphasizes teamwork and effective communication. *Key Responsibilities:* - Process and manage customer orders efficiently. - Handle returns and disputes on e-commerce platforms. - Interact with customers to resolve issues promptly. - Ensure accurate fulfillment of orders within set timelines. - Maintain detailed records of customer interactions and transactions. - Collaborate with team members to improve processes. - Provide excellent customer service to enhance shopping experiences.
Job Requirements
Candidate must possess at least a Diploma in any field or equivalent qualification.
Strong verbal and written communication skills.
Ability to work independently and as part of a team.
Knowledge of e-commerce platforms.
Good time management skills and ability to meet deadlines.
Strong problem-solving skills.
Customer-oriented with a commitment to excellent service.
Quick Info
Company
Emerald Auto Parts
Location
Wp Kuala Lumpur
Salary
MYR 2300 - 2500
Skills Required
6 skills
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Required Skills
E-Commerce Management
Customer Service
Communication
Problem Solving
Time Management
Team Collaboration
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