Key Account Manager at Digital Symphony - Selangor

The Key Account Manager is responsible for providing excellent client service through regular consultation on digital marketing and social media management. This role requires strategic thinking and collaboration to ensure successful campaign delivery aligned with client goals and agency standards.

In this role, the Key Account Manager will engage with clients daily, managing project elements and maintaining strong relationships through effective communication. The work environment is dynamic, requiring flexibility and proactive engagement with various stakeholders.

Key Responsibilities:

• Consult with clients to understand their digital marketing needs.
• Lead ad-hoc initiatives and campaign projects.
• Manage day-to-day project elements and timelines.
• Coordinate with internal teams to ensure project alignment.
• Maintain strong client relationships through regular communication.
• Conduct satisfaction check-ins to gauge client happiness.
• Analyze campaign performance and provide recommendations for improvement.