Negotiator, CCO – CIMB Bank
Role Summary
The Negotiator role at CIMB Bank focuses on debt recovery and customer management to enhance financial performance. You will play a key role in ensuring compliance and achieving business objectives.
Job Description
As a Negotiator at CIMB Bank, you will be responsible for performing collection dunning to customers using various collection tools and scripts. Your primary objective will be to minimize delinquency and impaired rates while achieving business goals. You will conduct phone dunning activities, manage assigned portfolios, and ensure timely responses to customer inquiries. Additionally, you will prepare proposals for settlements and ensure compliance with regulatory guidelines.
Job Requirements
Perform phone dunning activities on delinquent customers
Manage portfolio to meet business objectives
Ensure compliance with internal policies and Bank Negara guidelines
Prepare proposals for settlements and payment plans
Attend to customer inquiries within 24 hours
Collaborate with team members and management on performance and projects
Quick Info
Company
CIMB Bank
Location
Kl
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Collection Tools
Customer Service
Regulatory Compliance
Communication
Negotiation
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