On – Perfect Pinnacles Sdn Bhd
Role Summary
The On-Site Guest Support & Admin Assistant is responsible for facilitating a seamless guest experience in the hospitality sector. This role involves managing guest interactions and administrative tasks to ensure a pleasant stay for all guests.
Job Description
In this role, you will engage with guests directly, managing check-ins and check-outs while providing on-site support. You will also coordinate communications and handle various administrative duties to maintain operational efficiency.
Key Responsibilities:
- Manage guest check-ins and check-outs efficiently.
- Coordinate guest communications across multiple platforms.
- Provide on-site support to enhance guest experience.
- Track unit defects and report issues promptly.
- Manage invoicing and financial documentation.
- Organize and maintain key management systems.
- Assist in resolving guest inquiries and concerns.
- Ensure compliance with hospitality standards and protocols.
Job Requirements
Diploma / Degree in Hospitality, Business, or related field.
Fresh graduates are welcome (training provided!).
Good communication skills (English required, Bahasa Malaysia and Mandarin is a plus).
Comfortable using WhatsApp, Google Sheets, and booking platforms.
Responsible, responsive, and detail-oriented.
Able to work weekends / public holidays (Compulsory).
Quick Info
Company
Perfect Pinnacles Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Guest Relations
Communication
Problem Solving
Time Management
Attention To Detail
Administrative Skills
Team Collaboration
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