Principal Architect (ServiceNow) at DHL - Cyberjaya
Role Summary
As a Principal Architect at DHL, you will be the technical authority for the ServiceNow platform, leading transformative projects and enhancing customer service operations. This role offers an exciting opportunity to shape the technology backbone of a leading logistics company.
Job Description
Join DHL IT Services as a Principal Architect (ServiceNow Solutions Lead) and be part of a global team of over 5600 IT professionals. In this role, you will lead the design and implementation of advanced ServiceNow solutions, focusing on Customer Service Management (CSM). You will collaborate with DHL Express Enterprise Architects to create scalable technical designs and ensure high-performance user experiences through innovative configurations and integrations.
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Job Requirements
Minimum of 10 years in IT, with 5+ years specializing in ServiceNow engineering and implementation.
Deep expertise in the ServiceNow CSM module is mandatory.
High proficiency in JavaScript, Glide scripting, Flow Designer, and UI Builder.
Hands-on experience with ATF, Git-integration, and platform health tools.
Required: Certified Implementation Specialist (CIS) in CSM; Preferred: Certified Application Developer (CAD) or Architecture Excellence (ArchX).
Principal Architect (ServiceNow) - Frequently Asked Questions
What is the salary for a Principal Architect (ServiceNow) at DHL in Selangor?
DHL has not disclosed the salary for this role. Principal Architect (ServiceNow) positions in Selangor typically pay RM1,700–RM5,200 per month, based on the 11 comparable vacancies currently listed on SuperJobs.
Where is this Principal Architect (ServiceNow) job located?
This Principal Architect (ServiceNow) position is based in Selangor, Malaysia. This role is hybrid — part on-site, part remote.
What qualifications do I need for this Principal Architect (ServiceNow) role?
DHL is looking for Minimum of 10 years in IT, with 5+ years specializing in ServiceNow engineering and implementation.; Deep expertise in the ServiceNow CSM module is mandatory.; High proficiency in JavaScript, Glide scripting, Flow Designer, and UI Builder..
How do I apply for this Principal Architect (ServiceNow) job at DHL?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-07.
Quick Info
Company
DHL
Location
Selangor
Salary
Undisclosed
Incentive / Bonus
Continuous professional development opportunities, hybrid work arrangements, medical coverage, personalized flexi benefit plan
Skills Required
8 skills
Click to submit your application
Required Skills
Principal Architect (ServiceNow) Salary at DHL
DHL has not disclosed the salary for this role. Principal Architect (ServiceNow) positions in Selangor typically pay RM1,700–RM5,200 per month, based on the 11 comparable vacancies currently listed on SuperJobs.
How to Apply for This Principal Architect (ServiceNow) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions DHL asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-07, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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