Regional CRM Senior Executive at Club Med - Kuala Lumpur

The Regional CRM Senior Executive will oversee the execution of CRM campaigns across multiple channels, ensuring quality and compliance while providing operational support to local markets. This role is crucial for enhancing CRM processes and driving campaign success.

The Regional CRM Senior Executive is tasked with executing, assuring quality, delivering, and reporting on multi-channel CRM campaigns across Southeast Asia and Pacific markets. This role acts as the operational expert for the CRM platform, ensuring accurate customer communications across various channels such as Email, SMS, and WhatsApp. Collaborating closely with local market leads and global stakeholders, the executive ensures timely campaign delivery that meets business objectives and adheres to established governance standards.

In addition to campaign operations, the role involves supporting local markets with CRM needs, maintaining execution standards, troubleshooting platform issues, and enhancing regional CRM processes. The executive will also be responsible for creating and localizing content, managing campaign tracking, and providing operational support to local teams, ensuring a seamless CRM experience across all channels.