Reservations Executive at Guestonic Property Management Sdn Bhd - Kuala Lumpur
Role Summary
The Reservations Executive is responsible for managing guest reservations and ensuring a seamless experience for all guests. This role requires effective communication and coordination with various teams to maintain high service standards and guest satisfaction.
Job Description
In this full-time position, the Reservations Executive will handle inquiries, booking confirmations, and guest requests through multiple communication channels. The role requires availability for morning and night shifts, including weekends and public holidays.
Key Responsibilities:
- Handle guest inquiries and provide booking confirmations.
- Support check-in and check-out processes for guests.
- Respond to guest requests via phone, WhatsApp, and online platforms.
- Address guest complaints and coordinate with housekeeping and maintenance teams.
- Manage new bookings, amendments, and cancellations across platforms like Airbnb, Agoda, and Booking.com.
- Encourage and respond to guest reviews to maintain high ratings.
- Provide support during urgent issues and escalate emergencies according to company procedures.
Job Requirements
Fluent in spoken and written English.
Mandarin is a major plus.
Fresh graduates and SPM leavers are encouraged to apply.
Pleasant personality with a focus on excellence in customer service.
Candidates with Hotel Management, Business Admin, PA, and secretarial related studies is a plus, but not required.
Quick Info
Company
Guestonic Property Management Sdn Bhd
Location
Kuala Lumpur
Salary
MYR 2300 - 3000
Skills Required
7 skills
Click to submit your application
Required Skills
Communication
Customer Service
Problem Solving
Time Management
Team Coordination
Attention To Detail
Multitasking
Reservations Executive Salary at Guestonic Property Management Sdn Bhd
Guestonic Property Management Sdn Bhd lists this Reservations Executive role at RM2,300–RM3,000 per month.
How to Apply for This Reservations Executive Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Guestonic Property Management Sdn Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-12, so apply early.
Reservations Executive - Frequently Asked Questions
What is the salary for a Reservations Executive at Guestonic Property Management Sdn Bhd in Kuala Lumpur?
Guestonic Property Management Sdn Bhd lists this Reservations Executive role at RM2,300–RM3,000 per month.
Where is this Reservations Executive job located?
This Reservations Executive position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Reservations Executive role?
Guestonic Property Management Sdn Bhd is looking for Fluent in spoken and written English.; Mandarin is a major plus.; Fresh graduates and SPM leavers are encouraged to apply..
How do I apply for this Reservations Executive job at Guestonic Property Management Sdn Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-12.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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