Reservations Executive – Guestonic Property Management Sdn Bhd

The Reservations Executive is responsible for managing guest reservations and ensuring a seamless experience for all guests. This role requires effective communication and coordination with various teams to maintain high service standards and guest satisfaction.

In this full-time position, the Reservations Executive will handle inquiries, booking confirmations, and guest requests through multiple communication channels. The role requires availability for morning and night shifts, including weekends and public holidays.

Key Responsibilities:

• Handle guest inquiries and provide booking confirmations.
• Support check-in and check-out processes for guests.
• Respond to guest requests via phone, WhatsApp, and online platforms.
• Address guest complaints and coordinate with housekeeping and maintenance teams.
• Manage new bookings, amendments, and cancellations across platforms like Airbnb, Agoda, and Booking.com.
• Encourage and respond to guest reviews to maintain high ratings.
• Provide support during urgent issues and escalate emergencies according to company procedures.