Retail Store Assistant or Manager – PLAY INTERACTIVE SDN BHD

The Retail Store Assistant or Manager is responsible for leading and motivating the sales team to provide excellent service and foster customer loyalty. This role significantly impacts store operations and customer satisfaction through effective team management and strategic planning.

In this role, you will oversee daily store operations, ensuring that the sales team is well-trained and motivated to meet customer needs. You will also engage in various marketing activities and handle customer inquiries to maintain a high level of satisfaction.

Key Responsibilities:

• Lead and motivate the sales team to achieve sales targets.
• Train staff on customer service best practices and product knowledge.
• Monitor team performance and provide constructive feedback.
• Manage recruitment and scheduling of store personnel.
• Organize store-level events and promotions to drive sales.
• Handle customer queries and complaints professionally.
• Implement marketing strategies to enhance store visibility.