RETAIL SUPERVISOR – Shopper360
Role Summary
The Retail Supervisor is responsible for overseeing daily store operations and ensuring a high level of customer service and satisfaction. This role involves leading a team, managing inventory, and implementing sales strategies to achieve targets in a dynamic retail environment.
Job Description
As a Retail Supervisor at Xiaomi, you will engage in daily operations, focusing on customer interactions and team management to enhance the shopping experience. You will be pivotal in training staff and resolving customer inquiries to maintain a positive store atmosphere.
Key Responsibilities:
- Oversee daily store operations to ensure efficiency.
- Lead and mentor a team of sales associates to enhance performance.
- Manage inventory levels and ensure product availability.
- Implement sales strategies to meet and exceed targets.
- Handle customer inquiries and resolve issues promptly.
- Maintain high standards of customer service and satisfaction.
- Conduct training sessions to improve staff product knowledge.
Job Requirements
Minimum SPM/STPM qualification
At least 1 year of experience in the mobile retail industry
Fluent in Chinese, English, and Bahasa Malaysia
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to work in a fast-paced environment
Customer-focused mindset
Proficient in inventory management
Quick Info
Company
Shopper360
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Leadership
Customer Service
Inventory Management
Communication
Problem Solving
Team Management
Sales Strategy
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