Senior Executive, CX Service Culture & Frontliner Touchpoint at Malaysia Airlines
Role Summary
The Senior Executive will enhance customer experience through effective service culture initiatives and front-line staff engagement. This role is crucial for driving customer satisfaction and loyalty.
Job Description
As a Senior Executive in CX Service Culture & Frontliner Touchpoint at Malaysia Airlines, you will play a pivotal role in enhancing customer experience across various touchpoints. Your responsibilities will include developing and implementing service culture initiatives that align with the company's vision and values, ensuring that front-line staff are equipped to deliver exceptional service.
You will collaborate with cross-functional teams to identify opportunities for improvement and innovation in customer service practices. This role requires a proactive approach to problem-solving and a deep understanding of customer needs, as well as the ability to foster a culture of excellence within the organization.
Job Requirements
Bachelor's degree in a relevant field
Minimum 3-5 years of experience in customer experience or service culture roles
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work collaboratively in a team environment
Proficient in Microsoft Office Suite
Knowledge of customer service best practices
Senior Executive, CX Service Culture & Frontliner Touchpoint - Frequently Asked Questions
What is the salary for a Senior Executive, CX Service Culture & Frontliner Touchpoint at Malaysia Airlines?
Malaysia Airlines has not disclosed the salary for this role.
Where is this Senior Executive, CX Service Culture & Frontliner Touchpoint job located?
This Senior Executive, CX Service Culture & Frontliner Touchpoint position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Executive, CX Service Culture & Frontliner Touchpoint role?
Malaysia Airlines is looking for Bachelor's degree in a relevant field; Minimum 3-5 years of experience in customer experience or service culture roles; Strong analytical and problem-solving skills.
How do I apply for this Senior Executive, CX Service Culture & Frontliner Touchpoint job at Malaysia Airlines?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-29.
Quick Info
Company
Malaysia Airlines
Location
Not specified
Salary
Undisclosed
Skills Required
7 skills
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Senior Executive, CX Service Culture & Frontliner Touchpoint Salary at Malaysia Airlines
Malaysia Airlines has not disclosed the salary for this role.
How to Apply for This Senior Executive, CX Service Culture & Frontliner Touchpoint Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Malaysia Airlines asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-29, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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