Senior Executive, CX Service Culture & Frontliner Touchpoint at Malaysia Airlines
This job is no longer accepting applications.
It was posted on 28 September 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Senior Executive will enhance customer experience through effective service culture initiatives and front-line staff engagement. This role is crucial for driving customer satisfaction and loyalty.
Job Description
As a Senior Executive in CX Service Culture & Frontliner Touchpoint at Malaysia Airlines, you will play a pivotal role in enhancing customer experience across various touchpoints. Your responsibilities will include developing and implementing service culture initiatives that align with the company's vision and values, ensuring that front-line staff are equipped to deliver exceptional service.
You will collaborate with cross-functional teams to identify opportunities for improvement and innovation in customer service practices. This role requires a proactive approach to problem-solving and a deep understanding of customer needs, as well as the ability to foster a culture of excellence within the organization.
Job Requirements
Bachelor's degree in a relevant field
Minimum 3-5 years of experience in customer experience or service culture roles
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work collaboratively in a team environment
Proficient in Microsoft Office Suite
Knowledge of customer service best practices
Senior Executive, CX Service Culture & Frontliner Touchpoint - Frequently Asked Questions
What is the salary for a Senior Executive, CX Service Culture & Frontliner Touchpoint at Malaysia Airlines?
Malaysia Airlines has not disclosed the salary for this role. Senior Executive, CX Service Culture & Frontliner Touchpoint positions typically pay RM1,900–RM7,000 per month, based on the 32 comparable vacancies currently listed on SuperJobs.
Where is this Senior Executive, CX Service Culture & Frontliner Touchpoint job located?
This Senior Executive, CX Service Culture & Frontliner Touchpoint position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Executive, CX Service Culture & Frontliner Touchpoint role?
Malaysia Airlines is looking for Bachelor's degree in a relevant field; Minimum 3-5 years of experience in customer experience or service culture roles; Strong analytical and problem-solving skills.
How do I apply for this Senior Executive, CX Service Culture & Frontliner Touchpoint job at Malaysia Airlines?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Malaysia Airlines
Location
Not specified
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Senior Executive, CX Service Culture & Frontliner Touchpoint Salary at Malaysia Airlines
Malaysia Airlines has not disclosed the salary for this role. Senior Executive, CX Service Culture & Frontliner Touchpoint positions typically pay RM1,900–RM7,000 per month, based on the 32 comparable vacancies currently listed on SuperJobs.
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