Senior Executive - Write Off at AEON Credit Service (M) Bhd - Kuala Lumpur

The Senior Executive - Write Off is tasked with overseeing ECA operations and ensuring compliance with collection targets while providing excellent customer service. This role is ideal for candidates with experience in collections and a background in banking or finance.

The Senior Executive - Write Off at AEON Credit Service (M) Bhd is responsible for managing External Collection Agencies (ECA) operations and handling administrative tasks related to non-calling operations. The role involves monitoring ECA performance to meet collection targets set by management, conducting ECA visits, and ensuring adherence to guidelines while maintaining excellent customer service and relationships with clients.

Additionally, the Senior Executive will handle inquiries and complaints from ECA and customers, manage file assignments, and assist the Team Leader or Unit Head with administrative matters. This position requires a proactive approach to improve ECA performance and compliance with internal policies and regulatory requirements.