Senior Manager, CX Ground at Malaysia Airlines
Role Summary
The Senior Manager, CX Ground will lead initiatives to enhance customer experience at ground operations for Malaysia Airlines. This role requires strong leadership and a focus on service delivery.
Job Description
As the Senior Manager of Customer Experience (CX) Ground at Malaysia Airlines, you will be responsible for enhancing the overall customer experience at ground operations. This role involves strategizing and implementing initiatives that improve service delivery, ensuring that customer satisfaction is prioritized at every touchpoint. You will lead a team dedicated to providing exceptional service and will collaborate with various departments to streamline processes and enhance operational efficiency.
In addition to managing day-to-day operations, you will analyze customer feedback and performance metrics to identify areas for improvement. Your leadership will be crucial in fostering a customer-centric culture within the organization, ensuring that all staff are equipped and motivated to deliver outstanding service. This is an exciting opportunity to shape the future of customer experience at one of Malaysia's leading airlines.
Job Requirements
Bachelor's degree in Business Administration, Hospitality Management, or a related field
Minimum of 5 years of experience in customer service or operations management
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficient in data analysis and performance metrics
Ability to work in a fast-paced environment and manage multiple priorities
Senior Manager, CX Ground - Frequently Asked Questions
What is the salary for a Senior Manager, CX Ground at Malaysia Airlines?
Malaysia Airlines has not disclosed the salary for this role.
Where is this Senior Manager, CX Ground job located?
This Senior Manager, CX Ground position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Manager, CX Ground role?
Malaysia Airlines is looking for Bachelor's degree in Business Administration, Hospitality Management, or a related field; Minimum of 5 years of experience in customer service or operations management; Strong leadership and team management skills.
How do I apply for this Senior Manager, CX Ground job at Malaysia Airlines?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-29.
Quick Info
Company
Malaysia Airlines
Location
Not specified
Salary
Undisclosed
Skills Required
5 skills
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Senior Manager, CX Ground Salary at Malaysia Airlines
Malaysia Airlines has not disclosed the salary for this role.
How to Apply for This Senior Manager, CX Ground Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Malaysia Airlines asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-29, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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