Senior Manager, CX Ground at Malaysia Airlines
This job is no longer accepting applications.
It was posted on 28 September 2026 and has passed its 30-day listing period. See open Management Associate Ceo Mentored jobs.
Role Summary
The Senior Manager, CX Ground will lead initiatives to enhance customer experience at ground operations for Malaysia Airlines. This role requires strong leadership and a focus on service delivery.
Job Description
As the Senior Manager of Customer Experience (CX) Ground at Malaysia Airlines, you will be responsible for enhancing the overall customer experience at ground operations. This role involves strategizing and implementing initiatives that improve service delivery, ensuring that customer satisfaction is prioritized at every touchpoint. You will lead a team dedicated to providing exceptional service and will collaborate with various departments to streamline processes and enhance operational efficiency.
In addition to managing day-to-day operations, you will analyze customer feedback and performance metrics to identify areas for improvement. Your leadership will be crucial in fostering a customer-centric culture within the organization, ensuring that all staff are equipped and motivated to deliver outstanding service. This is an exciting opportunity to shape the future of customer experience at one of Malaysia's leading airlines.
Job Requirements
Bachelor's degree in Business Administration, Hospitality Management, or a related field
Minimum of 5 years of experience in customer service or operations management
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficient in data analysis and performance metrics
Ability to work in a fast-paced environment and manage multiple priorities
Senior Manager, CX Ground - Frequently Asked Questions
What is the salary for a Senior Manager, CX Ground at Malaysia Airlines?
Malaysia Airlines has not disclosed the salary for this role. Senior Manager, CX Ground positions typically pay RM1,900–RM7,000 per month, based on the 32 comparable vacancies currently listed on SuperJobs.
Where is this Senior Manager, CX Ground job located?
This Senior Manager, CX Ground position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Manager, CX Ground role?
Malaysia Airlines is looking for Bachelor's degree in Business Administration, Hospitality Management, or a related field; Minimum of 5 years of experience in customer service or operations management; Strong leadership and team management skills.
How do I apply for this Senior Manager, CX Ground job at Malaysia Airlines?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Malaysia Airlines
Location
Not specified
Salary
Undisclosed
Skills Required
5 skills
Required Skills
Senior Manager, CX Ground Salary at Malaysia Airlines
Malaysia Airlines has not disclosed the salary for this role. Senior Manager, CX Ground positions typically pay RM1,900–RM7,000 per month, based on the 32 comparable vacancies currently listed on SuperJobs.
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