Service Delivery Manager – Airtrunk Malaysia Sdn. Bhd.

The Service Delivery Manager is responsible for overseeing the customer experience during the data center build and onboarding process. This role plays a critical part in ensuring compliance with contractual obligations and facilitating smooth operational support throughout the project lifecycle.

In this role, you will be the primary contact for customers, managing the data center build and onboarding process. You will work closely with internal teams to ensure that all customer expectations are met and maintained throughout the project.

Key Responsibilities:

• Ensure compliance with contractual obligations during the data center build.
• Manage fit-outs and coordinate with internal teams for seamless execution.
• Provide ongoing operational support to customers post-onboarding.
• Conduct audits to ensure adherence to standards and regulations.
• Manage budgets and ensure financial compliance throughout projects.
• Facilitate customer deliveries and ensure timely execution.
• Build and maintain strong relationships with customers and stakeholders.