Service Delivery Manager – Airtrunk Malaysia Sdn. Bhd.
Role Summary
The Service Delivery Manager ensures customer satisfaction by managing data center projects, coordinating teams, and maintaining compliance with contractual obligations while providing operational support throughout the project lifecycle.
Job Description
As a Service Delivery Manager, you will be the primary contact for customers during the data center build and onboarding process. Your role involves ensuring compliance with contractual obligations, managing fit-outs, coordinating with internal teams, and providing ongoing operational support. You'll also conduct audits, manage budgets, and facilitate customer deliveries, ensuring that all expectations are met throughout the project lifecycle.
Job Requirements
Experience in project management within data center or IT environments
Strong communication and relationship-building skills
Ability to coordinate multiple teams and projects simultaneously
Proficiency in budget management and financial compliance
Familiarity with design reviews and technical specifications
Experience in customer support and operational reporting
Strong problem-solving skills and attention to detail
Quick Info
Company
Airtrunk Malaysia Sdn. Bhd.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Project Management
Communication
Budget Management
Customer Support
Problem-Solving
Compliance
Teamwork
Operational Reporting
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