T&T Senior Analyst – Deloitte Regional Services Center Sdn. Bhd.

This role involves providing Level 2 Application Managed Services support by troubleshooting and resolving production incidents, collaborating with developers, maintaining documentation, and communicating with clients. The position also includes supporting project teams in delivering application solutions and participating in continuous improvement initiatives.

The role involves providing Level 2 Application Managed Services (AMS) support by troubleshooting and resolving production incidents of simple to medium complexity, collaborating with developers on enhancements, and maintaining documentation. The position requires regular communication with clients, escalation of issues that may impact service levels, adherence to AMS processes and client IT policies, and participation in continuous improvement initiatives. Additionally, the candidate may be assigned to project teams to support the delivery of application solutions, assist in developing presentation materials and documentation, and coordinate client communications. The role includes working with diverse project teams to solve problems, improve performance, and generate value for clients, while upholding the firm's standards and contributing to business development efforts through proposals and presentations.