T&T Senior Analyst – Deloitte Regional Services Center Sdn. Bhd.

The T&T Senior Analyst - ETP As A Service/Operate (SAP FICO) is responsible for providing Level 2 Application Managed Services support. This role serves as a critical liaison between the Business/Client IT Team and the AMS team, ensuring effective communication and resolution of production incidents.

In this role, you will engage in day-to-day operations that involve troubleshooting production incidents and collaborating with developers on enhancements. You will also be responsible for maintaining documentation and contributing to continuous improvement initiatives.

Key Responsibilities:

• Provide in-depth troubleshooting for production incidents of simple to medium complexity.
• Collaborate effectively with developers on enhancements within agreed timeframes.
• Deliver regular progress and status reports to clients.
• Escalate issues promptly to management to avoid service disruption.
• Maintain documentation according to firm standards and procedures.
• Adhere to AMS processes, procedures, and client IT policies.
• Participate and contribute to continuous improvement initiatives.
• Support project teams in application implementation and development of work products.
• Prepare presentation materials and coordinate client communications.
• Work effectively with diverse project team members and uphold professional standards.