T&T Senior Consultant – Deloitte Regional Services Center Sdn. Bhd.

The T&T Senior Consultant - ETP As A Service/Operate (SAP Delivery Lead) is responsible for providing high-level application managed services support. This role serves as a critical link between the business/client IT team and the AMS team, ensuring effective communication and resolution of technical issues.

In this role, you will engage in day-to-day operations that involve troubleshooting and resolving production incidents while collaborating with various teams. You will also participate in solution design discussions and contribute to continuous improvement initiatives.

Key Responsibilities:

• Provide Level 2 and Level 3 Application Managed Services support.
• Troubleshoot and resolve escalated production incidents.
• Conduct problem management and root cause analysis to minimize recurring issues.
• Lead solution design discussions for medium to complex enhancements.
• Maintain documentation according to firm standards and best practices.
• Adhere to AMS processes, procedures, and client IT policies.
• Support project teams in delivering solution applications and developing related work products.
• Prepare presentation materials and coordinate client communications.
• Coach and lead Analyst and Consultant level team members.
• Assist in business development activities including proposal and presentation preparation.