T&T Senior Consultant – Deloitte Regional Services Center Sdn. Bhd.
Deloitte Regional Services Center Sdn. Bhd.
Technology-Software
Role Summary
This role involves providing Level 2 or Level 3 Application Managed Services support, acting as a liaison between business/client IT teams and the AMS team. The position includes troubleshooting production incidents, performing problem management, leading solution design discussions, maintaining documentation, and supporting project teams while adhering to client and firm policies.
Job Description
The role involves providing Level 2 or Level 3 Application Managed Services (AMS) support, acting as an intermediary between the Business/Client IT Team, partnering systems, and the AMS team. Responsibilities include troubleshooting and resolving escalated production incidents, performing problem management to reduce recurring issues, leading solution design discussions for enhancements, maintaining documentation, adhering to AMS processes and client IT policies, and contributing to continuous improvement initiatives. Additionally, the role may include supporting project teams by delivering solution applications, developing work products to address client needs, preparing presentation materials, coordinating client communications, and participating in diverse project teams. The incumbent is expected to uphold firm standards, lead or coach junior team members, and support business development efforts through proposal and presentation preparation.
Job Requirements
Ability to provide Level 2 and Level 3 AMS support and perform in-depth troubleshooting of production incidents.
Capability to conduct problem management and root cause analysis to reduce recurring issues.
Experience in leading solution design discussions for medium to complex enhancements and ensuring quality delivery within agreed timeframes.
Skill in maintaining documentation according to firm standards and best practices.
Adherence to AMS processes, procedures, and client IT policies.
Willingness to participate in continuous improvement initiatives.
Ability to support project teams in delivering solution applications and developing related work products and presentations.
Communication and coordination skills to manage client interactions.
Leadership skills to coach and lead Analyst and Consultant level team members.
Support for business development activities including proposal and presentation preparation.
Commitment to working with diverse teams and maintaining professional standards and ethics.
Quick Info
Company
Deloitte Regional Services Center Sdn. Bhd.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
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Required Skills
Application Managed Services (AMS)
Level 2 And Level 3 Support
Troubleshooting And Problem Management
Root Cause Analysis
Solution Design And Enhancement
Documentation And Process Adherence
Client Communication And Coordination
Team Leadership And Coaching
Project Support And Presentation Preparation
Continuous Improvement Initiatives
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