Ticketing Coordinator at Cloud TEN Executive Travel Sdn Bhd - Kuala Lumpur

The Ticketing Coordinator is responsible for managing ticketing operations and providing exceptional customer service. This role plays a crucial part in ensuring smooth travel arrangements and effective communication within the team and with clients.

In this role, the Ticketing Coordinator will handle various inquiries and reservations, ensuring that clients receive timely and accurate information regarding their travel needs. The position requires collaboration with colleagues and external partners to deliver high-quality service and support.

Key Responsibilities:

• Handle and track all telephone, email, and walk-in inquiries while planning itineraries and making reservations.
• Respond promptly to colleagues' requests via telephone, email, and walk-in inquiries.
• Calculate rates and issue tickets or E-tickets for clients.
• Provide professional and up-to-date information on airfares and travel-related matters to clients and colleagues.
• Follow up on colleagues' inquiries to ensure deadlines are met.
• Handle and resolve customer complaints effectively.
• Liaise and build rapport with airline personnel, hoteliers, and suppliers.