Ticketing Coordinator – CLOUD TEN EXECUTIVE TRAVEL SDN BHD
CLOUD TEN EXECUTIVE TRAVEL SDN BHD
Hospitality
Role Summary
The Ticketing Coordinator role involves managing travel bookings and arrangements, including handling inquiries, issuing tickets, and coordinating with clients and colleagues. The position requires knowledge of reservation systems, IATA rules, and general travel industry practices.
Job Description
The role requires a candidate with a Certificate or Diploma in Ticketing, IATA, Travel, Tourism, or Hospitality and a minimum of 3 to 5 years of experience in a similar capacity, preferably within the travel industry. The job demands general working knowledge of the travel industry and related technologies, excellent knowledge of reservation systems (GDS), IATA rules, faring, project management experience, ground tour arrangement knowledge, and proficiency in MS Office and Excel.
Job Requirements
Handle and track all telephone, email and walk-in enquiries and plan itineraries, make reservations, issue tickets/documents for clients.
Handle, answer and respond promptly to colleagues requests via telephone, e-mail and walk-in enquiries on time.
Calculate the rates and issue tickets or E-ticket for clients.
Provide professional and up to date information on air fares and travel related matters to clients and colleagues.
Follow-up on colleagues enquiries, ensure deadlines are met.
Handle and resolve customer complaints.
Liaise, work closely, build rapport (teamwork) with colleagues, and assist sales personnel, other departments and on ticketing matters.
Liaise and build rapport with airlines personnel, hoteliers and suppliers.
Recommend process improvements, attend training.
Safeguard and not to disclose customer (personal and organization) details and company confidential information.
Assist in Trade shows / Customer shows when necessary i.e. MAS Travel fair, MATTA etc.
Ensure that billed and chase for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department.
Ensure that all Standard Operating Procedures are adhered to.
Any other duties at the discretion of the company.
Quick Info
Company
CLOUD TEN EXECUTIVE TRAVEL SDN BHD
Location
Kuala Lumpur
Salary
MYR 3000 - 3500
Skills Required
1 skills
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Required Skills
Airline Reservations Systems
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