Virtual Assistant – RPG Commerce
Role Summary
The Virtual Assistant is responsible for supporting operations on Shopee and TikTok Marketplace. This role enhances the online presence and drives sales through effective communication and management of customer interactions.
Job Description
In this role, the Virtual Assistant will engage with customers by handling queries and responding to product reviews on various platforms. The work environment is dynamic, requiring adaptability and strong organizational skills.
Key Responsibilities:
- Manage customer inquiries and provide timely responses.
- Respond to product reviews to maintain a positive brand image.
- Monitor and report on customer feedback trends.
- Assist in the management of product listings on Shopee and TikTok Marketplace.
- Collaborate with the marketing team to enhance promotional strategies.
- Organize and maintain customer interaction records.
- Support the team in achieving sales targets through effective communication.
Job Requirements
Proven experience as a Virtual Assistant or in a similar role.
Familiarity with Shopee and TikTok Marketplace operations.
Strong communication and customer service skills.
Ability to multitask and meet deadlines in a fast-paced environment.
Highly organized and detail-oriented.
Quick Info
Company
RPG Commerce
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Organization
Adaptability
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