Account Manager – Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Role Summary
The Account Manager is responsible for managing client accounts to maintain and grow business relationships. This role plays a crucial part in ensuring client satisfaction and driving business success in a dynamic environment.
Job Description
In this position, the Account Manager will engage with clients daily, fostering strong relationships and addressing their needs. The role requires collaboration with various teams to ensure the delivery of exceptional service and solutions.
Key Responsibilities:
- Manage client accounts to ensure satisfaction and retention.
- Develop and implement strategies to grow business relationships.
- Collaborate with internal teams to deliver tailored solutions.
- Analyze client feedback to improve service offerings.
- Prepare and present reports on account performance.
- Identify opportunities for upselling and cross-selling.
- Resolve client issues promptly and effectively.
Job Requirements
Bachelor's degree in Business Administration or related field.
Minimum 2 years of experience in account management or sales.
Proficiency in English, both written and spoken.
Strong interpersonal and communication skills.
Ability to work collaboratively in a team environment.
Quick Info
Company
Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Location
Kuala Lumpur
Salary
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Skills Required
7 skills
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Required Skills
Account Management
Client Relationship Management
Communication
Problem-Solving
Team Collaboration
Strategic Planning
Customer Service
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