Account Manager - Knoxville, TN at Black & Decker Asia Pacific (Malaysia) Sdn. Bhd. - Kuala Lumpur

The Account Manager is responsible for managing client accounts to maintain and grow business relationships. This role plays a crucial part in ensuring client satisfaction and driving business success in a dynamic environment.

In this position, the Account Manager will engage with clients daily, fostering strong relationships and addressing their needs. The role requires collaboration with various teams to ensure the delivery of exceptional service and solutions.

Key Responsibilities:

• Manage client accounts to ensure satisfaction and retention.
• Develop and implement strategies to grow business relationships.
• Collaborate with internal teams to deliver tailored solutions.
• Analyze client feedback to improve service offerings.
• Prepare and present reports on account performance.
• Identify opportunities for upselling and cross-selling.
• Resolve client issues promptly and effectively.