Account Manager – Maxis Communications
Role Summary
The Account Manager - Mid-Market is responsible for developing strategic plans for a market portfolio. This role involves building strong customer relationships and analyzing market data to drive business decisions.
Job Description
As an Account Manager, you will engage in daily interactions with customers and internal teams to ensure service excellence. You will focus on meeting KPIs and enhancing customer retention strategies.
Key Responsibilities:
- Develop strategic plans for market portfolio.
- Build and maintain relationships with customers.
- Analyze market data to inform business decisions.
- Collaborate with internal teams to enhance service delivery.
- Maintain updated CRM pipelines.
- Implement retention strategies for existing customers.
- Monitor and report on KPIs and goals.
Job Requirements
Tertiary education in business administration or relevant field.
Strong communication and interpersonal skills.
Result-driven and passionate about customer solutions.
Relationship management skills.
Ability to develop Account Development Plans.
Quick Info
Company
Maxis Communications
Location
Johor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Communication
Interpersonal Skills
Customer Relationship Management
Strategic Planning
Data Analysis
Problem Solving
Team Collaboration
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