Account Manager – Maxis Communications
Role Summary
The Account Manager - Mid Market is responsible for developing strategic plans for assigned accounts to ensure KPIs are met. This role involves building strong customer relationships and analyzing market strategies to drive account growth and operational efficiency.
Job Description
In this role, you will engage with clients daily, focusing on relationship management and strategic planning. You will work closely with sales teams and utilize CRM tools to enhance account performance.
Key Responsibilities:
- Develop strategic plans for assigned accounts to meet KPIs.
- Build and maintain strong relationships with customers to minimize churn.
- Analyze market strategies and risks to inform decision-making.
- Manage CRM updates to ensure accurate account information.
- Collaborate with sales teams to drive account growth.
- Monitor account performance and implement improvement strategies.
- Provide feedback and insights to enhance customer solutions.
Job Requirements
Tertiary education in business administration, sales, or a relevant field.
Experience in account management or sales.
Proficiency in CRM tools.
Strong communication and interpersonal skills.
Result-driven and passionate about customer solutions.
Ability to analyze market strategies and risks.
Openness to feedback.
Quick Info
Company
Maxis Communications
Location
Melaka
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Account Management
Customer Relationship Management
Strategic Planning
Market Analysis
Communication
Interpersonal Skills
Problem Solving
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