Associate Director, System Support at AIA Malaysia (Insurance) - Kuala Lumpur
Role Summary
The Associate Director, System Support is responsible for providing after-sales support to policy-related administrative processes. This role involves leading transformation strategies and operational improvements while managing stakeholder engagement and fostering innovation.
Job Description
In this position, you will oversee the execution of transformation programs and ensure effective after-sales support. You will work in a dynamic environment that emphasizes collaboration and innovation.
Key Responsibilities:
- Define and execute transformation strategies to enhance operational efficiency.
- Lead end-to-end delivery of transformation programs across various departments.
- Drive operational improvements through process optimization and innovation.
- Manage stakeholder engagement to ensure alignment with business objectives.
- Oversee vendor relationships to ensure quality service delivery.
- Foster a culture of innovation, including the integration of Generative AI.
- Monitor and report on operational KPIs to track performance and improvements.
Job Requirements
Bachelor's degree in Business Administration, Engineering (Industrial, Mechanical, Systems), Operations Management, or Project/Program Management.
Preferred: Master's degree or MBA for strategic and leadership roles.
10–15 years of relevant experience in operations, transformation, or program management.
Proven track record in leading cross-functional teams and managing large-scale transformation initiatives.
Strong understanding of operational KPIs and process improvement methodologies.
Quick Info
Company
AIA Malaysia (Insurance)
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Leadership
Strategic Thinking
Communication
Stakeholder Management
Operational Excellence
Process Improvement
Associate Director, System Support Salary at AIA Malaysia (Insurance)
AIA Malaysia (Insurance) has not disclosed the salary for this role.
How to Apply for This Associate Director, System Support Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions AIA Malaysia (Insurance) asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-08, so apply early.
Associate Director, System Support - Frequently Asked Questions
What is the salary for a Associate Director, System Support at AIA Malaysia (Insurance) in Kuala Lumpur?
AIA Malaysia (Insurance) has not disclosed the salary for this role.
Where is this Associate Director, System Support job located?
This Associate Director, System Support position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Associate Director, System Support role?
AIA Malaysia (Insurance) is looking for Bachelor's degree in Business Administration, Engineering (Industrial, Mechanical, Systems), Operations Management, or Project/Program Management.; Preferred: Master's degree or MBA for strategic and leadership roles.; 10–15 years of relevant experience in operations, transformation, or program management..
How do I apply for this Associate Director, System Support job at AIA Malaysia (Insurance)?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-08.
Application Tips
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