Associate Manager, Claims-1 at Prudential plc - Kuala Lumpur
Role Summary
The Associate Manager, Claims-1 is responsible for reviewing, assessing, and approving shield claims while ensuring compliance with internal policies and regulatory standards. This role plays a critical part in maintaining operational efficiency and enhancing customer satisfaction through effective claims management.
Job Description
In this role, you will engage in daily activities that involve reviewing claims and interacting with various stakeholders, including clinics and hospitals. You will work in a dynamic environment that prioritizes accuracy and compliance while addressing customer inquiries and complaints.
Key Responsibilities:
- Review and assess shield claims for accuracy and compliance.
- Conduct claims investigations to gather necessary information.
- Manage service recovery processes for customer satisfaction.
- Perform medical clarifications with clinics and hospitals.
- Handle customer inquiries and resolve complaints effectively.
- Participate in special projects to improve operational efficiency.
- Ensure adherence to service turnaround times.
Job Requirements
Strong command of the English language, both spoken and written.
Deep familiarity with human anatomy, general diseases, and disease management.
Proven ability to review, assess, and approve claims accurately.
Experience in conducting medical clarifications with hospitals and clinics.
Strong customer service skills for handling inquiries and complaints.
Quick Info
Company
Prudential plc
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Performance-based bonuses and corporate incentives.
Skills Required
6 skills
Click to submit your application
Required Skills
Claims Management
Customer Service
Medical Knowledge
Investigation Skills
Communication
Problem Solving
Associate Manager, Claims-1 Salary at Prudential plc
Prudential plc has not disclosed the salary for this role.
How to Apply for This Associate Manager, Claims-1 Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Prudential plc asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-08, so apply early.
Associate Manager, Claims-1 - Frequently Asked Questions
What is the salary for a Associate Manager, Claims-1 at Prudential plc in Kuala Lumpur?
Prudential plc has not disclosed the salary for this role.
Where is this Associate Manager, Claims-1 job located?
This Associate Manager, Claims-1 position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Associate Manager, Claims-1 role?
Prudential plc is looking for Strong command of the English language, both spoken and written.; Deep familiarity with human anatomy, general diseases, and disease management.; Proven ability to review, assess, and approve claims accurately..
How do I apply for this Associate Manager, Claims-1 job at Prudential plc?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-08.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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