Automotive Service Manager at CW Tyre Auto Care Sdn Bhd - Selangor

The Automotive Service Manager is responsible for overseeing vehicle diagnostics and troubleshooting processes to ensure optimal performance and customer satisfaction. This role involves leading a team of technicians and managing service operations while maintaining high-quality standards in a fast-paced automotive environment.

As an Automotive Service Manager, you will engage in daily operations that include coordinating with customers and managing a team of skilled technicians. Your expertise will be essential in enhancing service efficiency and driving customer loyalty.

Key Responsibilities:

• Oversee vehicle diagnostics and troubleshooting processes.
• Lead and manage a team of automotive technicians.
• Coordinate with customers to understand their vehicle issues.
• Provide effective solutions to enhance customer satisfaction.
• Maintain accurate service records and manage inventory.
• Ensure adherence to safety protocols in the workshop.
• Drive continuous improvement in service operations.