Business & Operation Assistant Lead at MyPetani - Selangor

The Business & Operation Assistant Lead is responsible for overseeing daily operations to ensure smooth workflow and service excellence. This role involves leading teams, maintaining product quality, and supporting management in business growth strategies.

In this position, you will manage the daily operations of the business, ensuring that both front- and back-of-house teams work efficiently and effectively. You will play a crucial role in fostering a positive work environment and achieving operational and financial goals.

Key Responsibilities:

• Oversee daily operations to ensure service excellence.
• Lead, train, and motivate teams to work independently.
• Maintain product quality and hygiene according to regulations.
• Monitor inventory levels and manage cost control.
• Evaluate supplier performance and build strong relationships.
• Resolve customer complaints to ensure satisfaction.
• Support management in developing business growth strategies.
• Conduct regular employee performance evaluations for improvement.