Call Centre Manager at Zurich Services Malaysia Sdn. Bhd. - Undisclosed
Role Summary
The Call Centre Manager will lead and manage the call centre team, ensuring high levels of customer satisfaction and operational efficiency. This role requires strong leadership skills and the ability to analyze performance metrics.
Job Description
As a Call Centre Manager at Zurich Services Malaysia Sdn. Bhd., you will oversee the daily operations of our call centre, ensuring that customer service standards are met and exceeded. You will be responsible for managing a team of customer service representatives, providing coaching and support to enhance their performance and skills. Additionally, you will analyze call centre metrics to identify areas for improvement and implement strategies to enhance customer satisfaction.
Job Requirements
Proven experience in a call centre management role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to analyze data and generate reports
Proficient in call centre software and CRM systems
Call Centre Manager - Frequently Asked Questions
What is the salary for a Call Centre Manager at Zurich Services Malaysia Sdn. Bhd. in Undisclosed?
Zurich Services Malaysia Sdn. Bhd. has not disclosed the salary for this role. Call Centre Manager positions in Undisclosed typically pay RM1,700–RM6,500 per month, based on the 41 comparable vacancies currently listed on SuperJobs.
Where is this Call Centre Manager job located?
This Call Centre Manager position is based in Undisclosed, Malaysia. This role is fully on-site.
What qualifications do I need for this Call Centre Manager role?
Zurich Services Malaysia Sdn. Bhd. is looking for Proven experience in a call centre management role; Strong leadership and team management skills; Excellent communication and interpersonal abilities.
How do I apply for this Call Centre Manager job at Zurich Services Malaysia Sdn. Bhd.?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-08.
Quick Info
Company
Zurich Services Malaysia Sdn. Bhd.
Location
Undisclosed
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Call Centre Manager Salary at Zurich Services Malaysia Sdn. Bhd.
Zurich Services Malaysia Sdn. Bhd. has not disclosed the salary for this role. Call Centre Manager positions in Undisclosed typically pay RM1,700–RM6,500 per month, based on the 41 comparable vacancies currently listed on SuperJobs.
How to Apply for This Call Centre Manager Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Zurich Services Malaysia Sdn. Bhd. asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-08, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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