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About Us
Zurich Services Malaysia Sdn. Bhd. is a prominent subsidiary of the Zurich Insurance Group, which has a legacy dating back to 1872 in Zurich, Switzerland. With a commitment to providing reliable insurance solutions, the company has expanded its reach to serve over 75 million customers worldwide, including individuals, small businesses, and multinational corporations. The establishment of Zurich Services Malaysia marked a significant milestone in the company's journey, allowing it to strengthen its presence in the Malaysian financial services sector.
In Malaysia, Zurich Services offers a wide array of insurance products and services designed to cater to the diverse needs of its clients. From personal insurance solutions to comprehensive coverage for large corporations, the company is dedicated to delivering tailored services that ensure peace of mind for its customers. With a focus on innovation and customer satisfaction, Zurich Services Malaysia continues to uphold its reputation as a trusted provider in the insurance industry.
What We Do
Zurich Services Malaysia specializes in delivering a broad spectrum of insurance products and financial services aimed at meeting the unique requirements of its diverse clientele.
Core Services:
1) Personal Insurance – Comprehensive coverage options for individuals, including life, health, and property insurance.
2) Business Insurance – Tailored solutions for small to large enterprises, covering various risks and liabilities.
3) Claims Management – Efficient processing and support for claims related to property and engineering.
4) Bancassurance Solutions – Collaborations with banks to offer insurance products through their distribution channels.
5) Data Analytics – Utilizing data-driven insights to enhance customer experience and operational efficiency.
6) Customer Support Services – Dedicated teams providing assistance and guidance to clients throughout their insurance journey.
Notable Projects & Initiatives:
- Development of innovative insurance products tailored for the Malaysian market.
- Implementation of digital platforms to streamline claims processing and customer interactions.
- Community engagement programs aimed at promoting financial literacy and insurance awareness.
Company Culture
Zurich Services Malaysia fosters a culture that emphasizes collaboration, accountability, and a commitment to excellence. Employees are encouraged to work together, share ideas, and contribute their unique perspectives to drive the company forward.
What It’s Like to Work Here:
1) Collaborative Environment – Teamwork is highly valued, with cross-functional collaboration encouraged to achieve common goals.
2) Accountability – Employees take ownership of their responsibilities and are empowered to make decisions that impact their work.
3) Diversity and Inclusion – A strong emphasis on embracing diverse backgrounds and perspectives to enhance creativity and innovation.
4) Commitment to Excellence – Continuous improvement and high standards are integral to the company’s operations and employee performance.
5) Professional Development – Opportunities for growth and learning are provided to help employees advance their careers.
Workplace Environment:
The workplace at Zurich Services Malaysia is designed to promote collaboration and innovation, featuring modern facilities and resources that support teamwork and professional development. Regular training sessions, workshops, and team-building activities contribute to a positive and engaging work atmosphere.
Core Values:
- Integrity and transparency
- Customer-centric approach
- Innovation and adaptability
- Respect and inclusion
- Commitment to community and sustainability
This culture enables Zurich Services Malaysia to maintain its position as a leader in the financial services industry while ensuring that employees feel valued and motivated to contribute to the company’s success.
Why Join Us?
Work-Life Balance: Flexible working hours
We offer flexible working hours to help our employees manage their work and personal commitments.
Work-Life Balance: Hybrid working arrangement
We provide hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility and collaboration.
Team & Culture: Sports & Recreational Club
We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.
Health & Insurance: Mental health resources
We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, and more.
Location & Amenities
Mercu 3 KL Eco City, 59200 Kuala Lumpur, Malaysia
Available Roles(10)
Bancassurance AM - Tech, Ops & Prod
The Bancassurance AM - Tech, Ops & Prod is responsible for driving growth and profitability of assigned products. This role involves managing daily operations, analyzing needs for improvements, and maintaining strong customer relationships to achieve strategic goals.
Claims Analyst (Property & Engineering)
The Claims Analyst (Property & Engineering) is responsible for managing and resolving claims related to property damage and engineering risks. This role is crucial in supporting customers during unexpected events that impact their homes, businesses, or assets, ensuring claims are handled fairly and efficiently.
Senior Collections Specialist
The Senior Collections Specialist is responsible for performing finance-related activities across various financial domains. This role requires effective management of internal and external stakeholders while ensuring the completion of tasks to meet key business objectives.
Recruitment & Future Ready Asst Manager
The Recruitment & Future Ready Assistant Manager is responsible for supporting the recruitment and future-ready strategy of the organization. This role plays a crucial part in executing manpower planning and recruitment processes to align with business objectives and facilitate agency growth.
Data Scientist Specialist
The Data Scientist Specialist is responsible for leveraging data to deliver insights and drive smarter business processes. This role involves collaboration with cross-functional teams to develop innovative statistical models and stay current with advancements in AI technologies.
Credit Portfolio Manager
The Credit Portfolio Manager is responsible for managing the credit portfolio of an insurance company. This role involves identifying, assessing, and mitigating credit risks while collaborating with various departments and external stakeholders to ensure effective credit risk management.
Business Sales Executive
The Business Sales Executive is responsible for driving sales and fostering client relationships. This role involves collaborating with a dynamic team to achieve sales targets and contribute to the overall growth of the company.
Customer Service Specialist
The Customer Service Specialist is responsible for supporting Zurich's international programs to help clients manage their risks globally. This role involves collaboration with insurance partners across the Asia Pacific region, ensuring effective portfolio management and client servicing.
Operations Implementation Analyst
The Operations Implementation Analyst is responsible for analyzing and optimizing operational processes to enhance efficiency and effectiveness. This role involves collaborating with cross-functional teams to implement new systems and workflows that align with business objectives.