Claims Analyst (Property & Engineering) at Zurich Services Malaysia Sdn. Bhd. - Kuala Lumpur

The Claims Analyst (Property & Engineering) is responsible for managing and resolving claims related to property damage and engineering risks. This role is crucial in supporting customers during unexpected events that impact their homes, businesses, or assets, ensuring claims are handled fairly and efficiently.

The Claims Analyst will work within Zurich's Property and Engineering Claims team, engaging with customers to address their claims and provide support throughout the process. The role requires a strong focus on detail and empathy, ensuring that each claim is processed with care and professionalism.

Key Responsibilities:

• Manage and resolve property damage and engineering claims.
• Interpret policy wordings and technical reports to assess claims.
• Communicate effectively with customers to gather necessary information.
• Collaborate with team members to ensure efficient claims processing.
• Make informed decisions regarding claims outcomes.
• Adapt to changing priorities and evolving customer needs.
• Embrace new technologies to improve claims handling processes.