Client Success Specialist – LOCUS-T Sdn Bhd
Role Summary
The Client Success Specialist is responsible for nurturing client relationships and supporting digital marketing success. This role emphasizes collaboration, strategic thinking, and delivering meaningful outcomes for clients in a dynamic digital marketing environment.
Job Description
In this role, you will engage with clients daily, ensuring their needs are met while driving their digital marketing initiatives forward. You will work closely with various teams to create impactful strategies that enhance client satisfaction and success.
Key Responsibilities:
- Nurture and maintain strong client relationships to ensure satisfaction.
- Collaborate with internal teams to develop and implement effective digital marketing strategies.
- Analyze client feedback and campaign performance to drive improvements.
- Manage multiple client projects simultaneously, ensuring timely delivery.
- Provide proactive support and solutions to client inquiries and challenges.
- Conduct regular check-ins with clients to assess their needs and expectations.
- Prepare and present reports on client success metrics and outcomes.
Job Requirements
Bachelor's degree in Business, Marketing, or Administration, or Diploma with 3+ years of client servicing experience.
Background in digital marketing or a related field with understanding of online campaign impacts.
Strong communication skills in English, Bahasa Malaysia, and Mandarin.
Proactive problem-solving and relationship-building skills.
Ability to manage multiple projects and meet deadlines.
Quick Info
Company
LOCUS-T Sdn Bhd
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Client Relationship Management
Digital Marketing
Project Management
Communication
Problem-Solving
Strategic Thinking
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