Contact Centre Agent (Japanese Speaker) at AEON Credit Service (M) Bhd - Kuala Lumpur
Role Summary
As a Contact Centre Agent, you will play a crucial role in supporting Japanese customers by providing professional customer support and resolving inquiries related to our services. Your expertise in both Japanese and English will be essential in ensuring high customer satisfaction.
Job Description
Join AEON Credit Service (M) Bhd as a Contact Centre Agent and make a difference by providing exceptional customer experiences to our Japanese-speaking customers in Malaysia. You will serve as the primary point of contact, handling inquiries related to our financial products and services, and ensuring seamless communication in both Japanese and English. Your role will involve resolving customer issues, managing escalated complaints, and monitoring service quality to enhance the overall customer experience.
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Job Requirements
Diploma or Bachelor's Degree in any discipline.
Minimum 3 years of experience in Contact Centre, Customer Service, or Call Centre operations.
Strong command of both Japanese and English (spoken and written).
Excellent leadership and people management skills.
Strong communication and interpersonal abilities.
Customer-focused mindset with a passion for service excellence.
Strong analytical and problem-solving skills.
Ability to work under pressure and manage multiple priorities.
Good planning, organization, and time management skills.
Proactive, adaptable, and able to thrive in a team-oriented environment.
Contact Centre Agent (Japanese Speaker) - Frequently Asked Questions
What is the salary for a Contact Centre Agent (Japanese Speaker) at AEON Credit Service (M) Bhd in Kuala Lumpur?
AEON Credit Service (M) Bhd has not disclosed the salary for this role.
Where is this Contact Centre Agent (Japanese Speaker) job located?
This Contact Centre Agent (Japanese Speaker) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Contact Centre Agent (Japanese Speaker) role?
AEON Credit Service (M) Bhd is looking for Diploma or Bachelor's Degree in any discipline.; Minimum 3 years of experience in Contact Centre, Customer Service, or Call Centre operations.; Strong command of both Japanese and English (spoken and written)..
How do I apply for this Contact Centre Agent (Japanese Speaker) job at AEON Credit Service (M) Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Quick Info
Company
AEON Credit Service (M) Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Contact Centre Agent (Japanese Speaker) Salary at AEON Credit Service (M) Bhd
AEON Credit Service (M) Bhd has not disclosed the salary for this role.
How to Apply for This Contact Centre Agent (Japanese Speaker) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions AEON Credit Service (M) Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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