CRM Executive – Suria KLCC Sdn Bhd
Role Summary
The CRM Executive is responsible for driving customer loyalty, retention, and personalization strategies for the mall. This role involves managing CRM campaigns and analyzing customer data to enhance the experiences of high-spending clientele and VIPs.
Job Description
The CRM Executive plays a vital role in the day-to-day operations of the mall, focusing on customer engagement and loyalty initiatives. The work environment is dynamic, requiring collaboration with various stakeholders to deliver exceptional service.
Key Responsibilities:
- Manage CRM campaigns to enhance customer loyalty.
- Analyze customer data to identify trends and insights.
- Coordinate with stakeholders to deliver premium experiences.
- Develop personalized communication strategies for high-spending clientele.
- Monitor and report on the effectiveness of CRM initiatives.
- Collaborate with cross-functional teams to align on customer engagement strategies.
- Ensure compliance with luxury service standards and customer expectations.
Job Requirements
Degree in Marketing, Business, Communications, or related discipline.
2–5 years of experience in CRM, loyalty marketing, or customer engagement.
Strong analytical and project management skills.
Excellent communication abilities.
Proficient in CRM software and campaign tools.
Quick Info
Company
Suria KLCC Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
CRM Software
Data Analysis
Project Management
Communication
Customer Engagement
Analytical Thinking
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