
The CRM / Loyalty Executive will develop and implement strategies to enhance customer engagement and retention. This role involves managing CRM platforms and executing loyalty programs to drive brand affinity.
Servay Evergreen Sdn Bhd is seeking an experienced CRM / Loyalty Executive to join our dynamic team in Kota Kinabalu, Sabah. In this full-time role, you will be responsible for developing and implementing effective customer relationship management (CRM) and loyalty strategies to drive customer engagement and retention. You will manage membership programs, customer database, SMS/WhatsApp campaigns, customer insights, and retention activities while optimizing the company's CRM platform to leverage customer data.
2-5 years of experience in CRM, loyalty or customer marketing roles, preferably within the retail or consumer goods industry
Strong understanding of CRM principles, customer segmentation, and data-driven marketing strategies
Proficiency in using CRM software and data analytics tools to extract insights and measure campaign performance
Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders
Creative problem-solving skills and a data-driven, customer-centric mindset
Degree in Marketing, Business, or a related field
Servay Evergreen Sdn Bhd has not disclosed the salary for this role.
This CRM / Loyalty Executive position is based in Sabah, Malaysia. This role is fully on-site.
Servay Evergreen Sdn Bhd is looking for 2-5 years of experience in CRM, loyalty or customer marketing roles, preferably within the retail or consumer goods industry; Strong understanding of CRM principles, customer segmentation, and data-driven marketing strategies; Proficiency in using CRM software and data analytics tools to extract insights and measure campaign performance.
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Company
Servay Evergreen Sdn Bhd
Location
Sabah
Salary
Undisclosed
Skills Required
7 skills
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Servay Evergreen Sdn Bhd has not disclosed the salary for this role.
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