Role Summary
The Customer Centres, Analyst is responsible for supporting the Branch Head in overseeing operations and ensuring high-quality service delivery. This role involves operationalizing digital adoption and guiding staff towards advisory roles in a dynamic branch environment.
Job Description
In this position, you will work closely with the Branch Head to enhance service delivery and operational efficiency. Your day-to-day tasks will include collaborating with sales teams and monitoring branch performance to ensure compliance and excellence in service.
Key Responsibilities:
- Support the Branch Head in overseeing daily operations.
- Collaborate with sales teams to enhance service delivery.
- Monitor branch efficiency for cost optimization.
- Ensure compliance with regulatory requirements, including AML protocols.
- Operationalize digital adoption initiatives.
- Reinforce documentation quality across the branch.
- Guide staff towards advisory roles to improve customer interactions.
Job Requirements
Bachelor’s degree in any discipline.
Minimum 2 years of experience in supervisory roles.
Prior experience in a service-related industry is preferred.
Strong passion for delivering excellent customer service.
High sense of integrity and professional work ethics.
Quick Info
Company
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Location
Kuala Lumpur
Salary
—
Incentive / Bonus
Not specified
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Team Collaboration
Regulatory Compliance
Digital Adoption
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