Customer Centres, Analyst (KL Main) – AIA Malaysia (Insurance)
Role Summary
The Customer Centres, Analyst is responsible for supporting the Branch Head in overseeing operations and ensuring high-quality service delivery. This role involves operationalizing digital adoption and guiding staff towards advisory roles in a dynamic branch environment.
Job Description
In this position, you will work closely with the Branch Head to enhance service delivery and operational efficiency. Your day-to-day tasks will include collaborating with sales teams and monitoring branch performance to ensure compliance and excellence in service.
Key Responsibilities:
- Support the Branch Head in overseeing daily operations.
- Collaborate with sales teams to enhance service delivery.
- Monitor branch efficiency for cost optimization.
- Ensure compliance with regulatory requirements, including AML protocols.
- Operationalize digital adoption initiatives.
- Reinforce documentation quality across the branch.
- Guide staff towards advisory roles to improve customer interactions.
Job Requirements
Bachelor’s degree in any discipline.
Minimum 2 years of experience in supervisory roles.
Prior experience in a service-related industry is preferred.
Strong passion for delivering excellent customer service.
High sense of integrity and professional work ethics.
Quick Info
Company
AIA Malaysia (Insurance)
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Not specified
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Team Collaboration
Regulatory Compliance
Digital Adoption
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