Role Summary
The Customer Centres Analyst supports branch operations by driving digital adoption and transitioning staff from transactional to advisory roles. This position focuses on service quality, compliance, and operational efficiency within the KL Main branch.
Job Description
This role supports the Branch Head in overseeing operations and ensuring high-quality service delivery. You will focus on operationalizing digital adoption, reinforcing documentation quality, and guiding staff towards advisory roles. Key tasks include collaborating with sales teams, monitoring branch efficiency for cost optimization, and ensuring regulatory compliance like AML protocols to drive operational excellence.
Job Requirements
Bachelor’s degree in any discipline.
Minimum 2 years of experience in supervisory roles.
Prior experience in a service-related industry is preferred.
Strong passion for delivering excellent customer service.
High sense of integrity and professional work ethics.
Excellent verbal and written communication skills.
Proven complaint management and problem-solving abilities.
Adaptive to fast-paced environments with a patient attitude.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
9 skills
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Required Skills
Customer Service
Supervisory Skills
Complaint Management
Analytical Skills
Problem-Solving
Communication
Compliance
Digital Adoption
Stakeholder Management
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