Role Summary
The Customer Centres Analyst (Virtual Branch) is responsible for delivering a personalized advisory experience to policyowners and agency members. This role involves handling inquiries and resolving product and service issues while supporting OMNI channel initiatives to exceed service standards.
Job Description
As a Customer Centres Analyst for the Virtual Branch, you will engage with customers through virtual appointments, providing tailored support and solutions. You will work in a dynamic environment that emphasizes collaboration and operational excellence.
Key Responsibilities:
- Deliver personalized advisory experiences to policyowners and agency members.
- Handle inquiries and resolve product and service issues effectively.
- Support OMNI channel initiatives to exceed service standards.
- Collaborate with team members to enhance service delivery.
- Contribute to training and development of team members.
- Promote self-service facilities to empower customers.
- Participate in ad-hoc projects to drive operational excellence and regulatory compliance.
Job Requirements
Bachelor's degree holder with minimum 2 years’ experience in a related field.
Passion for delivering excellent customer service experience.
Strong decision making and analytical abilities.
Ability to communicate clearly and professionally, both verbally and in writing.
Highly developed sense of integrity and work ethics.
Quick Info
Company
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Location
Kuala Lumpur
Salary
—
Incentive / Bonus
Not specified
Skills Required
7 skills
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Required Skills
Customer Service
Analytical Thinking
Communication
Team Collaboration
Problem Solving
Adaptability
Integrity
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