Role Summary
Deliver exceptional advisory services to customers and agents through virtual channels and OMNI platforms. This role focuses on resolving product issues, supporting team operations, and upholding high service standards to ensure a seamless customer journey.
Job Description
As a Customer Centres Analyst for the Virtual Branch, you will deliver a personalized advisory experience to policyowners and agency members via virtual appointments. You will handle inquiries, resolve product and service issues, and support OMNI channel initiatives to exceed service standards. Key duties include collaborating with team members, contributing to training, promoting self-service facilities, and participating in ad-hoc projects to drive operational excellence and regulatory compliance.
Job Requirements
Bachelor's degree holder with minimum 2 years’ experience in a related field.
Passion for delivering excellent customer service experience.
Ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
Be adaptive to a fast-changing environment and all levels of customers.
Highly developed sense of integrity and work ethics.
Strong team player with a patient and friendly attitude.
Ability to adhere to all SOPs and regulatory requirements.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Problem Solving
OMNI Channel Support
Communication Skills
Analytical Thinking
Team Collaboration
Insurance Advisory
SOP Compliance
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