Customer Centres, Analyst (Virtual Branch) at AIA Malaysia (Insurance) - Kuala Lumpur

The Customer Centres Analyst (Virtual Branch) is responsible for delivering a personalized advisory experience to policyowners and agency members. This role involves handling inquiries and resolving product and service issues while supporting OMNI channel initiatives to exceed service standards.

As a Customer Centres Analyst for the Virtual Branch, you will engage with customers through virtual appointments, providing tailored support and solutions. You will work in a dynamic environment that emphasizes collaboration and operational excellence.

Key Responsibilities:

• Deliver personalized advisory experiences to policyowners and agency members.
• Handle inquiries and resolve product and service issues effectively.
• Support OMNI channel initiatives to exceed service standards.
• Collaborate with team members to enhance service delivery.
• Contribute to training and development of team members.
• Promote self-service facilities to empower customers.
• Participate in ad-hoc projects to drive operational excellence and regulatory compliance.