Customer Experience Admin Executive at Artiq Air - Selangor

The Customer Experience Admin Executive is responsible for managing installers' inquiries and resolving customer issues. This role plays a crucial part in ensuring efficient operations and enhancing the overall customer service experience.

In this role, you will engage with customers daily, addressing their inquiries and providing administrative support to the customer service team. You will work in a dynamic environment that requires effective communication and collaboration across various departments.

Key Responsibilities:

• Respond promptly to customer inquiries via various communication channels like phone, WhatsApp, and email.
• Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
• Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
• Maintain accurate and organized installer records, interaction logs, and documentation.
• Input and update the installer's information in the system.
• Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
• Communicate effectively with installers, team members, and other departments to ensure seamless information flow.