Role Summary
The Customer Program Management Advisor 1 is responsible for managing day-to-day activities for customer accounts to ensure on-time product delivery and program schedule adherence. This role involves overseeing account profitability, forecasting, and contract negotiations while coordinating with internal teams to maintain high levels of customer satisfaction and operational efficiency.
Job Description
As a Customer Program Management Advisor, you will engage in daily interactions with customers and internal teams to ensure smooth operations and timely delivery of products. You will be part of a dynamic environment that requires effective communication and problem-solving skills.
Key Responsibilities:
- Manage day-to-day activities for customer accounts.
- Oversee account profitability and forecasting.
- Coordinate contract negotiations with clients.
- Communicate frequently with customers regarding performance and issues.
- Report on performance metrics to stakeholders.
- Resolve issues to maintain customer satisfaction.
- Collaborate with finance and supply chain teams to ensure program adherence.
Job Requirements
Bachelor’s degree in a related field or equivalent education/experience.
3 to 6 years of relevant experience in program management or manufacturing.
In-depth knowledge of manufacturing processes and supply chain management.
Strong skills in product pricing and negotiation.
Proficient in database management and computer applications.
Quick Info
Company
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Location
Kedah
Salary
—
Incentive / Bonus
Not specified
Skills Required
7 skills
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Required Skills
Program Management
Manufacturing Processes
Supply Chain Management
Contract Negotiation
Interpersonal Communication
Problem Solving
Team Leadership
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