Customer Service Executive (Ecommerce) – Ouji Seiyaku (M) Sdn Bhd
Ouji Seiyaku (M) Sdn Bhd
Retail
Role Summary
The Customer Service Executive (Ecommerce) role involves managing online customer interactions and inquiries across e-commerce platforms in Malaysia and Singapore. The position focuses on processing orders, resolving issues, and ensuring a positive customer experience. It requires coordination with internal teams and responding to customer feedback to support brand loyalty and satisfaction.
Job Description
The Customer Service Executive (Ecommerce) is responsible for managing online customer interactions across all e-commerce platforms in Malaysia and Singapore. The role involves handling inquiries, processing orders, resolving issues, and ensuring a positive customer experience to drive brand loyalty and satisfaction. The position is based in Malaysia and involves coordination with various internal teams and responding to customer feedback.
Job Requirements
Diploma or Degree in Business, Marketing, or related field.
Minimum 1–2 years of customer service experience, preferably in e-commerce or retail.
Familiarity with e-commerce platforms and seller tools such as Shopee, Lazada Seller Centre, Shopify, and TikTok Shop.
Strong communication and interpersonal skills.
Able to multitask, stay organized, and manage time effectively.
Customer-first mindset with a positive attitude.
Quick Info
Company
Ouji Seiyaku (M) Sdn Bhd
Location
Kuala Lumpur
Salary
MYR 3500 - 4500
Skills Required
2 skills
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Required Skills
Customer Service
Online Communication
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