Customer Service Executive (Ecommerce) – Ouji Seiyaku (M) Sdn Bhd
Role Summary
The Customer Service Executive (Ecommerce) is responsible for managing online customer interactions across all e-commerce platforms. This role plays a crucial part in enhancing customer satisfaction and brand loyalty through effective communication and problem-solving.
Job Description
In this position, you will engage with customers daily, addressing inquiries and resolving issues to ensure a seamless shopping experience. You will collaborate with various internal teams to enhance service delivery and respond to customer feedback.
Key Responsibilities:
- Manage online customer inquiries across e-commerce platforms.
- Process customer orders efficiently and accurately.
- Resolve customer issues and complaints in a timely manner.
- Ensure a positive customer experience to drive brand loyalty.
- Collaborate with internal teams to improve service processes.
- Monitor customer feedback and implement improvements.
- Maintain up-to-date knowledge of e-commerce platforms and tools.
Job Requirements
Diploma or Degree in Business, Marketing, or related field.
Minimum 1–2 years of customer service experience, preferably in e-commerce or retail.
Familiarity with e-commerce platforms and seller tools such as Shopee, Lazada Seller Centre, Shopify, and TikTok Shop.
Strong communication and interpersonal skills.
Customer-first mindset with a positive attitude.
Quick Info
Company
Ouji Seiyaku (M) Sdn Bhd
Location
Kuala Lumpur
Salary
MYR 3500 - 4500
Skills Required
6 skills
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Required Skills
Customer Service
E-Commerce Platforms
Order Processing
Problem Solving
Communication
Time Management
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