Customer Service Executive (Ecommerce) at Ouji Seiyaku (M) Sdn Bhd - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Customer Service Executive (Ecommerce) is responsible for managing online customer interactions across all e-commerce platforms. This role plays a crucial part in enhancing customer satisfaction and brand loyalty through effective communication and problem-solving.
Job Description
In this position, you will engage with customers daily, addressing inquiries and resolving issues to ensure a seamless shopping experience. You will collaborate with various internal teams to enhance service delivery and respond to customer feedback.
Key Responsibilities:
- Manage online customer inquiries across e-commerce platforms.
- Process customer orders efficiently and accurately.
- Resolve customer issues and complaints in a timely manner.
- Ensure a positive customer experience to drive brand loyalty.
- Collaborate with internal teams to improve service processes.
- Monitor customer feedback and implement improvements.
- Maintain up-to-date knowledge of e-commerce platforms and tools.
Job Requirements
Diploma or Degree in Business, Marketing, or related field.
Minimum 1–2 years of customer service experience, preferably in e-commerce or retail.
Familiarity with e-commerce platforms and seller tools such as Shopee, Lazada Seller Centre, Shopify, and TikTok Shop.
Strong communication and interpersonal skills.
Customer-first mindset with a positive attitude.
Customer Service Executive (Ecommerce) - Frequently Asked Questions
What is the salary for a Customer Service Executive (Ecommerce) at Ouji Seiyaku (M) Sdn Bhd in Kuala Lumpur?
Ouji Seiyaku (M) Sdn Bhd lists this Customer Service Executive (Ecommerce) role at RM3,500–RM4,500 per month.
Where is this Customer Service Executive (Ecommerce) job located?
This Customer Service Executive (Ecommerce) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Executive (Ecommerce) role?
Ouji Seiyaku (M) Sdn Bhd is looking for Diploma or Degree in Business, Marketing, or related field.; Minimum 1–2 years of customer service experience, preferably in e-commerce or retail.; Familiarity with e-commerce platforms and seller tools such as Shopee, Lazada Seller Centre, Shopify, and TikTok Shop..
How do I apply for this Customer Service Executive (Ecommerce) job at Ouji Seiyaku (M) Sdn Bhd?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Ouji Seiyaku (M) Sdn Bhd
Location
Kuala Lumpur
Salary
MYR 3500 - 4500
Skills Required
6 skills
Required Skills
Customer Service Executive (Ecommerce) Salary at Ouji Seiyaku (M) Sdn Bhd
Ouji Seiyaku (M) Sdn Bhd lists this Customer Service Executive (Ecommerce) role at RM3,500–RM4,500 per month.
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